ANDY ZHENG
Paralegal/Office Assistant
Hollis,USA
Summary
Dynamic professional with extensive experience at ABI Healthcare, adept in managing complex billing operations and insurance claims. Proven expertise in legal case preparation and effective communication, ensuring client satisfaction. Skilled in Microsoft Office Suite and virtual meeting facilitation, consistently delivering results and enhancing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ASCN
Stephen
Flushing, NY
11.2024 - Current
- Utilized Epic, Meditech, 3M, Claim MD, and Netsmart for billing system operations.
- Processed insurance claims in both paper and electronic formats, including handling rejections.
- Conducted follow-ups on unpaid claims while communicating with insurance companies.
- Managed pre-authorizations and meticulously documented all responses.
- Demonstrated proficiency in CPT, ICD-10, and HCPCS coding.
- Executed front-end and back-end revenue cycle functions, ensuring accuracy.
- Generated and analyzed Patient Balance Aging and Insurance Aging reports.
- Addressed patient inquiries and established payment plans within a billing context.
Coordinator/Supervisor
ABI HealthCare
Flushing, Chinatown, Brooklyn, NY
09.2024 - 11.2024
- Conducted evaluations with healthcare insurance companies to secure HHA/PCA care for seniors.
- Managed operations of three office locations during supervisor absence.
- Facilitated cross-departmental communication to resolve issues promptly.
- Reviewed employee work for adherence to quality standards and procedures.
- Resolved customer complaints, providing timely responses to inquiries.
- Guided employees in effectively addressing complex problems.
- Participated in subordinate tasks to enhance productivity and overcome challenges.
- Assisted with check distribution and resolved complex inter-office insurance issues.
Paralegal/Investigator Supervisor
American Chengyi Investment Management Group
Great Neck, NY
03.2024 - 05.2024
- Conducted private investigations into cold cases and lost accounts, tracing $36,000 international winery fraud with Nassau Police.
- Performed extensive case research utilizing JUSTIA NYSCEF for legal documentation.
- Engaged in EB-5 NCE and JCE projects, contributing to investment strategies.
- Provided legal administrative support, preparing documentation for various investment projects for CEO and legal team.
- Supervised office operations of 10+ employees during HR head's family leave.
- Collaborated with attorneys on strategic development for ongoing investigations.
- Attended court hearings across the county to represent firm’s interests.
- Researched and summarized legal documents to assist attorneys in case preparation.
Junior Paralegal
Elefterakis, Elefterakis & Panek Law Group
New York City, NY
03.2023 - 05.2023
- Assisted with translation for selective phone calls to facilitate communication.
- Scheduled and prepared Mandarin-speaking clients for medical appointments and physical therapy sessions.
- Provided precise word-for-word translation in Mandarin for legal teams, ensuring clarity for over 150 office coworkers.
- Compiled discovery response data, reviewed documents, and identified privileged information to support case strategy.
- Communicated directly with clients under attorney supervision to update them on case progress.
- Supported trial preparation activities by organizing exhibits, conducting witness interviews, and managing files.
- Prepared clients for depositions, testimonies, and other legal appointments.
- Organized trial materials, including exhibits, witness lists, and supporting evidence.
Paralegal
BTM Law Group
New York, NY
11.2022 - 03.2023
- Provided day-to-day translation in Mandarin and Fuzhouness for lawyers and clients.
- Completed translations for affidavits, personal statements, and extensive legal documents.
- Prepared USCIS I-730, I-589, and I-485 applications relevant to asylum and immigration proceedings.
- Advised clients on procedural matters to facilitate case understanding.
- Coordinated witness testimony scheduling for depositions.
- Communicated with witnesses to confirm deposition schedules.
- Collaborated with attorneys throughout all stages of litigation processes.
Paralegal
Law Office of Wendy Tso
New York, NY
01.2010 - 01.2012
- Answered phone calls and provided assistance to clients efficiently.
Translated and prepared legal documents per lawyer's authorization.
Resolved various case issues with minimal supervision, demonstrating attention to detail.
Assisted walk-in clients and ensured smooth service delivery.
Collaborated with clients and lawyers extensively using Abacus Law software.
Coordinated travel arrangements and scheduled client appointments with USCIS.
Maintained confidentiality and exercised tact in all client interactions.
SAGE Intern
Intercultural and Diversity Center, SUNY University
Buffalo, NY
01.2008 - 01.2010
- Facilitated assessment, planning, and evaluation of school programs within Student Affairs Department at Buffalo.
Delivered student market data to support budget allocation and enhance university program quality.
Resident Advisor
Red Jacket Residence Quad, University Residence Hall
Buffalo, NY
01.2007 - 01.2008
- Supervised nine programs, fostering community cohesion among 35 students.
Resolved conflicts in Red Jacket Building Two to maintain a harmonious living environment.
Conducted regular rounds and addressed emergencies in Red Jacket and Ellicott complexes, serving over 2,000 residents.
Education
Bachelor of Science - Business Administration, International Business, Architecture
SUNY University
BuffaloSkills
- Microsoft Office Suite
- Email management
- Cloud storage solutions
- Virtual meeting facilitation
- Legal case preparation
Languages
Native or Bilingual, Native or Bilingual, Native or Bilingual
Hobbies and Interests
- SNOWBOARDING
- BASKETBALL
- DRIVING
- COOKING
- ATTENDING CHURCH
- ART
Education Certification
Bachelor of Science, Business Administration, International Business, Architecture, SUNY University - Buffalo, FAA Airframe and Powerplant License
Affiliations
- Going to Church, Reading, Learning, Meeting New Friends, Cooking, Love Central Park and Concerts!
Accomplishments
- #1 Most Food Packaged Team Leader at 911 Entrepid NYCares and JP Morgan Chase & Co.
- Special Recognition Appreciation Award in Engineering at Cooper Union.
- Training, Learning, and Evaluation as United States Marines Corps Officer at Platoon Leaders Course in Quantico.
Certification
- FAA Certified Airframe and Powerplant License
- Class D Driver License
Languages
English
Professional
Mandarin
Professional
Fuzhouness
Professional
Korean
Elementary
Spanish
Elementary
Timeline
ASCN
Stephen
11.2024 - Current
Coordinator/Supervisor
ABI HealthCare
09.2024 - 11.2024
Paralegal/Investigator Supervisor
American Chengyi Investment Management Group
03.2024 - 05.2024
Junior Paralegal
Elefterakis, Elefterakis & Panek Law Group
03.2023 - 05.2023
Paralegal
BTM Law Group
11.2022 - 03.2023
Paralegal
Law Office of Wendy Tso
01.2010 - 01.2012
SAGE Intern
Intercultural and Diversity Center, SUNY University
01.2008 - 01.2010
Resident Advisor
Red Jacket Residence Quad, University Residence Hall
01.2007 - 01.2008
Bachelor of Science - Business Administration, International Business, Architecture
SUNY University
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