Hi, I’m
Andrea Marrero
Miami,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
years of professional experience
2
Languages
Work History
North Miami Dental Group.North Miami, FL.
Office Manager, Treatment Plan Coordinator
02.2019 - Current
Job overview
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 9.
- Established team priorities, maintained schedules and monitored performance.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Viro Films.Miami, FL.
Co-owner Wedding Video Company
08.2016 - Current
Job overview
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
North Miami Dental Group.North Miami, FL.
Lead Dental Assistant
04.2018 - 02.2019
Job overview
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
Be Natural C.A.Caracas, Venezuela.
Co-owner Hydroponic Watercress Farming Companiy
09.2014 - 01.2019
Job overview
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
All Care DentalSunny Isles, FL.
Lead Dental Assistant
02.2017 - 03.2018
Job overview
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
All Care DentalHollywood, FL
Dental Assistant
01.2017 - 04.2017
Job overview
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Consultorio Garcia-Garcia.Caracas, Venezuela.
General Dentist,
07.2015 - 12.2016
Job overview
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
Uniotoneuro.Caracas, Venezuela.
General Dentist, OMFS Surgeon 2
06.2015 - 12.2016
Job overview
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
Caracas, Venezuela
General Dentist Endodontics division, CNO
04.2015 - 07.2015
Job overview
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
Centro Odontomédico Almaral.Caracas, Venezuela.
General Dentist Pediatric Care
07.2014 - 04.2015
Job overview
- Improved patient satisfaction by providing gentle and effective dental care to pediatric patients.
- Developed customized treatment plans for each child, resulting in better oral health outcomes.
- Performed comprehensive dental examinations and cleanings, preventing the development of cavities and gum disease.
- Educated parents on proper oral hygiene practices for their children, leading to improved at-home care routines.
Universidad Santa MariaCaracas, Venezuela.
Peer Tutor
11.2011 - 11.2014
Job overview
- Assisted students in improving their grades by offering personalized learning strategies tailored to individual needs.
- Provided constructive feedback on assignments, aiding students in refining their writing skills and critical thinking abilities.
Education
Universidad Santa MariaCaracas, Venezuela.
General Dentist from Dentistry
09.2015
Skills
- Workforce Management
- Dentrix Dental Software
- Billing/ Insurance
- Treatment Planning
- Inventory Control
- Administrative Support
- Policy Development
- Leadership and Teamwork
- Cultural Competency
- Photography
- Video & Editing knowledge
- ITero 3D Scanning
- Dexis Software
- EZ-Dent imaging Software
- Online marketing knowledge
- Eaglesoft Dental Software
- Infection Control
- OSHA/ HIPAA Proficient
- Customer Service
- Operations Management
Languages
Spanish
English
Software
Dentrix
Itero
Timeline
Office Manager, Treatment Plan Coordinator
North Miami Dental Group.
02.2019 - Current
Lead Dental Assistant
North Miami Dental Group.
04.2018 - 02.2019
Lead Dental Assistant
All Care Dental
02.2017 - 03.2018
Dental Assistant
All Care Dental
01.2017 - 04.2017
Co-owner Wedding Video Company
Viro Films.
08.2016 - Current
General Dentist,
Consultorio Garcia-Garcia.
07.2015 - 12.2016
General Dentist, OMFS Surgeon 2
Uniotoneuro.
06.2015 - 12.2016
General Dentist Endodontics division, CNO
Caracas, Venezuela
04.2015 - 07.2015
Co-owner Hydroponic Watercress Farming Companiy
Be Natural C.A.
09.2014 - 01.2019
General Dentist Pediatric Care
Centro Odontomédico Almaral.
07.2014 - 04.2015
Peer Tutor
Universidad Santa Maria
11.2011 - 11.2014
Universidad Santa Maria
General Dentist from Dentistry