Anea Power
Huntsville,AL
Summary
Dynamic professional with a strong focus on customer service and decision-making, honed as a Shift Manager at Burger King. Proven track record in employee training and workplace safety, enhancing team performance and satisfaction. Skilled in cash handling and relationship building, consistently achieving operational excellence and boosting customer satisfaction by 20%.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Hazel Green, AL
03.2024 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new team members on service protocols and customer engagement.
- Managed inventory levels, minimizing waste through efficient stock control practices.
- Implemented training programs resulting in improved service speed and customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Online Personal Shopper
Walmart
Hazel Green, AL
11.2023 - 03.2024
- Assisted customers in selecting products based on preferences and dietary needs.
- Utilized Walmart's online shopping platform to facilitate efficient order processing.
- Communicated with team members to ensure timely fulfillment of customer orders.
- Adapted quickly to changes in inventory and product availability during peak hours.
Apparel Associate
Walmart
Princeton, MN
08.2021 - 09.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal merchandising standards.
- Operated cash registers efficiently, processing transactions accurately and swiftly.
- Restocked merchandise on shelves, ensuring proper placement according to store guidelines.
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Participated in inventory management, assisting with stock counts and replenishment processes.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Displayed and organized products in store to help customers locate products easily.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
Door Dasher
DoorDash
Elk River, MN
11.2021 - 06.2022
- Delivered food orders efficiently while ensuring accuracy and timeliness.
- Navigated delivery routes using GPS technology to optimize travel time.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of delivery equipment and vehicle.
Team Leader
Pizza Ranch Buffet
Elk River, MN
06.2020 - 11.2021
- Supervised daily operations, ensuring quality service and adherence to safety standards.
- Trained and mentored team members on effective customer service techniques.
- Streamlined food preparation processes, improving kitchen efficiency and workflow.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
ECM Self Contractor
Self-employeed
Elk River, MN
06.2018 - 06.2021
- Managed project timelines to ensure timely delivery of contracted services.
- Developed client proposals that addressed specific needs and expectations.
- Coordinated with vendors to secure necessary materials for projects.
- Executed contract negotiations to establish favorable terms and conditions.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Sales Associate
Hallmark
09.2009 - 11.2012
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Handled inventory management, including restocking shelves and tracking product levels.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Participated in promotional events to increase brand awareness and drive foot traffic.
- Adapted quickly to changing retail environments and adjusted strategies accordingly for optimal performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Wrapped gifts efficiently using various materials, ensuring high-quality presentation.
Bus Driver
Peterson Bus Company
09.2007 - 09.2012
- Operated buses safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with standards.
- Assisted passengers with boarding, providing excellent customer service throughout the journey.
- Managed route schedules efficiently, minimizing delays while maximizing on-time performance.
- Maintained accurate records of daily trips, including mileage and passenger counts for reporting purposes.
- Collaborated with dispatchers to adjust routes based on traffic conditions or emergencies.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
High School Diploma - Broadcasting
Coon Rapids Senior High
Coon Rapids, MN05.1989
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
Certification
Customer Service Certified - 4 years
Serve Safe Certified 11/24 - now
References
James Lawson - 256 213 6288
Brittany Holman - 256 755 0293
James Jenkins - 636 577 0447
Jordan Klein - 850 313 0236
Timeline
Shift Manager
Burger King
03.2024 - Current
Online Personal Shopper
Walmart
11.2023 - 03.2024
Door Dasher
DoorDash
11.2021 - 06.2022
Apparel Associate
Walmart
08.2021 - 09.2023
Team Leader
Pizza Ranch Buffet
06.2020 - 11.2021
ECM Self Contractor
Self-employeed
06.2018 - 06.2021
Sales Associate
Hallmark
09.2009 - 11.2012
Bus Driver
Peterson Bus Company
09.2007 - 09.2012
High School Diploma - Broadcasting
Coon Rapids Senior High