Anecia Lewis-Davis
San Antonio,TX
Summary
I'm a dedicated, self-motivated, and hardworking full-time college student. I'm seeking employment with a company that allows personal, professional, and economic growth. I possess strong organizational skills, excellent time management, and a keen ability to adapt to new challenges. My experience in balancing coursework with extracurricular activities has honed my multitasking abilities. Additionally, I am proficient in various software tools and have a strong foundation in both written and verbal communication.
Overview
7
7
years of professional experience
3
3
Certification
Work History
ABA Therapist
Action Behavior Centers - ABA Therapy for Autism
San Antonio, TX
06.2024 - Current
- Provided crisis intervention as needed to manage severe behaviors.
- Utilized discrete trial training (DTT), pivotal response training (PRT), and natural environment training (NET) methodologies.
- Adhered to ethical standards and confidentiality requirements as outlined by the Behavior Analyst Certification Board (BACB).
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
Roadside Assistance Agent/ Audi Technician support
Agero, Inc.
San Antonio, TX
09.2022 - 05.2024
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
- Maintained accurate records of all roadside assistance requests and services provided.
- Documented and updated customer service requests in the system accurately.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
Accounting Technician II
HORNE LLP
Houston, TX
11.2021 - 06.2022
- Assisted both Renters and Landlords with applications, account maintenance and resolved account issues for the COVID-19 Rental Assistance Program
- Handle funding distribution and disputes pertraining to clients accounts.
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Maintained financial records, including accounts receivable and payable and general ledger.
- Provided support for internal and external audits by preparing requested documentation.
- Resolved customer inquiries related to billing issues or payment status updates.
Call Center Customer Service Representative
Conduent /MMC group
San Antonio, TX
01.2021 - 10.2021
- Received inbound calls to assist with account maintenance and account inquiries related to debit cards for recipients of federal benefits
- Ensure database information is accurate and complete.
- Communicated courteously with customers by telephone, email, or chat systems.
- Updated existing customer information as needed in company databases.
- Worked collaboratively within a team environment to meet departmental goals.
Amtrak Sortation
Amazon Fulfillment Center
San Antonio, TX
05.2017 - 11.2020
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Ensured all safety regulations were followed at all times while operating machinery.
- Kept accurate records of incoming and outgoing shipments.
Medical Assistant
University Health Systems obgyn clinic/San Antonio Children's Hospital
San Antonio, TX
09.2017 - 10.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Associate's degree - Biology/Nursing
09.2024
Certified Medical Assistant - Public Health
04.2018
Certified Nursing Assistant - Public Health
04.2017
HS Diploma -
05.2014
Skills
- Customer Service
- Venipuncture
- Vital Signs
- Experience Administering Injections
- Phlebotomy
- Sales
- Typing
- Laboratory Experience
- Insurance Verification
- Triage
- Patient Care
- Caregiving
- Medical Office Experience
- Hospital Experience
- Clerical Experience
- Accounting
- Customer support
- Communication skills
- Data entry
- Basic math
- Sterile processing
- Organizational skills
- Analysis skills
- Childcare
- Classroom experience
- Preschool experience
- Applied Behavior Analysis
- Mental Health Assessment
- Patient Counseling
- Nursing Assistance
Certification
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant
- Registered Behavior Technician (RBT)
- First Aid/CPR
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
ABA Therapist - Action Behavior Centers - ABA Therapy for Autism
06.2024 - Current
Roadside Assistance Agent/ Audi Technician support - Agero, Inc.
09.2022 - 05.2024
Accounting Technician II - HORNE LLP
11.2021 - 06.2022
Call Center Customer Service Representative - Conduent /MMC group
01.2021 - 10.2021
Medical Assistant - University Health Systems obgyn clinic/San Antonio Children's Hospital
09.2017 - 10.2018
Amtrak Sortation - Amazon Fulfillment Center
05.2017 - 11.2020
St Philip's College - Associate's degree, Biology/Nursing
Goodwill Academy - Certified Medical Assistant, Public Health
St Philip's College - Certified Nursing Assistant, Public Health
Spring Woods High School - HS Diploma,