Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anedra Whitmill

Raytown,MO

Summary

  • Decisive leader
  • With 10+ years of experience
  • Driving
  • Operational efficiency
  • Resolving
  • Complex access barriers, and
  • Collaborating
  • With cross-functional teams to optimize patient outcomes.
  • Spearheaded
  • Initiatives that
  • Reduced
  • Processing times by 40%
  • Increased
  • Client satisfaction by 15%, and
  • Achieved
  • 92% SLA adherence.
  • Skilled in
  • Benefits investigation, prior authorization workflows, and stakeholder education within regulated healthcare environments.
  • Team-oriented self-starter bringing years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AssistRX

P.A.S
Overland Park, Kansas
07.2023 - Current
  • Redesigned prior authorization workflows, elevating user experience for 2000+ patients/month via system enhancements that reduced processing time by 25%.
  • Delivered weekly and monthly updates in cross-functional scrum meetings, improving project timeline adherence by 30% and ensuring alignment with compliance standards.
  • Pioneered workflow optimizations, reducing prior authorization delays by 20% and enhancing care access for 2000+ patients/month.

Clinic Payments Operation Lead

Abbot/Mindlane
Kansas City, Missouri
11.2022 - 07.2023
  • Slash payment processing time by 40% and accelerate resolution timelines from 5 days to 3 days through workflow optimizations.
  • Resolved 85% of complex payment issues in under 48 hours, boosting client satisfaction scores by 15%.
  • Handled over 100 payment research requests per month, boosting efficiency by 25% through better vendor coordination.

Operations & Nesting Supervisor

Maximus Inc.
Remote
01.2020 - 11.2022
  • Achieved 92% Service Level Agreement adherence by optimizing scheduling and implementing real-time performance analytics.
  • Led training, coaching, and performance development for 20–30 agents, ensuring competency completion and consistent adherence to quality metrics.
  • Partnered with leadership on new-hire onboarding, scheduling, and readiness evaluations during high-volume deployment periods.
  • Boosted team productivity by 35% through effective scheduling, achieving 80% call response within 60 seconds.

Call Center Team Lead / Performance Coach / Loss Mitigation

Ally Bank
Lewisville, TX
07.2018 - 12.2019
  • Cut false churn rates by 15% by deploying analytics-driven retention strategies and educating clients on financial assistance options.
  • Guided team to surpass service level agreements (SLAs) by 20% via specialized coaching in payer negotiation and compliance protocols, ensuring timely patient access.
  • Increased productivity by 25% through optimized scheduling and workflow management.

Accounts Payable Supervisor

UMB Financial
Kansas City, Missouri
09.2016 - 05.2018
  • Eliminated reimbursement delays by 40% through strategic alignment with specialty pharmacies, resolving claims in 3 days and boosting client satisfaction by 15%.
  • Resolved 85% of complex payment discrepancies in
  • Led a team to enhance processing efficiency by 10%, meeting monthly compliance targets.
  • Executed 100+ monthly payment research requests, increasing operational efficiency by 25% through data-driven workflow optimization.

Call Center Customer Retention Supervisor

Sprint Corp
Lenexa, Kansas
10.2013 - 08.2016
  • Cut employee turnover by 15% by implementing data-driven retention strategies and cross-functional team-building programs, enhancing operational continuity.
  • Increased department productivity by 20% through process improvements and metric analysis.
  • Eliminated client attrition by 10% through data-driven retention initiatives and personalized engagement, elevating long-term loyalty and satisfaction.

Education

High School Diploma -

Southeast High School
Kansas City, MO

Skills

  • Access & Reimbursement: Benefits Investigation Prior Authorizations (PA) Appeals & Financial Assistance Payer Policies Specialty Pharmacy Networks
  • Healthcare Operations: Patient Support Services Compliance Stakeholder Collaboration Process Optimization SLA Adherence
  • Technical Tools: Salesforce Workday NICE Data Analytics Microsoft Office Suite
  • Core Competencies: Cross-Functional Leadership Conflict Resolution Training & Development Client Retention Data-Driven Decision-Making

Certification

  • Certified Healthcare Access Associate (CHAA) – National Association of Healthcare Access Management (In Progress)
  • Salesforce CRM Training

Timeline

AssistRX

P.A.S
07.2023 - Current

Clinic Payments Operation Lead

Abbot/Mindlane
11.2022 - 07.2023

Operations & Nesting Supervisor

Maximus Inc.
01.2020 - 11.2022

Call Center Team Lead / Performance Coach / Loss Mitigation

Ally Bank
07.2018 - 12.2019

Accounts Payable Supervisor

UMB Financial
09.2016 - 05.2018

Call Center Customer Retention Supervisor

Sprint Corp
10.2013 - 08.2016

High School Diploma -

Southeast High School