Skills
Summary
Work History
Education
Affiliations
Certification
AWARDS & RECOGNITION
Overview
Generic
CHASE FREEMAN

CHASE FREEMAN

Washington,DC

Skills

  • Patient Services Program Design
  • Service Model Design
  • Insource vs Outsource Strategy
  • Written communication
  • Critical thinking
  • Time management
  • Analytical thinking
  • HUB Operations
  • Program Launch Readiness
  • End-to-End Patient Journey
  • Operations Leadership: Case Management
  • Financial Assistance
  • Benefits Verification
  • Adherence & Persistence
  • Nursing & Injection Training
  • KPI Design
  • Vendor Governance
  • Dashboard Development
  • Access & Reimbursement Strategy: Prior Authorization
  • Appeals & Denials
  • Specialty Pharmacy Networks
  • Payer Navigation
  • Formulary Access
  • 340B Strategy
  • Buy-and-Bill
  • Rare Disease Access
  • Commercial & Cross-Functional: Commercial Launch Leadership
  • Market Access Partnership
  • Medical Affairs Collaboration
  • Legal & Compliance Navigation
  • Field Team Development
  • Executive Stakeholder Influence
  • Relationship building

Summary

Award-winning Patient Services, Market Access, and Commercial Operations leader with nearly 20 years of experience designing, building, and scaling patient support programs, access solutions, and reimbursement strategies across specialty, rare disease, and specialty pharmaceutical markets. Proven success launching patient-centric support models that improve therapy initiation, adherence, persistence, and access outcomes while driving organizational growth and operational excellence.

Recognized for building best-in-class patient services infrastructures, leading cross-functional teams, and developing scalable programs that seamlessly integrate Patient Services, Market Access, Commercial, Medical Affairs, Specialty Pharmacy, and Operations. Demonstrated expertise in patient access strategy, HUB services, reimbursement support, affordability programs, specialty pharmacy partnerships, vendor management, field access leadership, and product launch execution.

Nationally recognized for translating complex reimbursement and access challenges into innovative, measurable solutions that accelerate patient access, improve provider experience, optimize specialty pharmacy performance, and support sustained treatment adherence. Proven ability to lead organizational transformation, influence executive stakeholders, and deliver high-impact patient support programs from strategy through implementation and scale.

Work History

Patient Access & Services Lead — National Strategy Advisor

MADRIGAL PHARMACEUTICALS
Mid-Atlantic Region
12.2023 - Current
  • Designed and led the regional patient services and access infrastructure for the U.S. commercial launch of a first-in-class specialty therapy, building the program architecture, operational workflows, HUB and specialty pharmacy governance frameworks, and field team capabilities that enabled sustained patient pull-through in a highly complex payer and access environment.
  • Architected the end-to-end regional patient services model, defining service offerings, operational workflows, and the patient journey from benefits investigation through therapy initiation, adherence, and persistence — with no established program playbook.
  • Designed and implemented the insource/field hybrid model for patient access support, training in-office reimbursement specialists, establishing performance standards, and creating an accountability framework adopted as the enterprise benchmark.
  • Built and governed specialty pharmacy and HUB partnerships, establishing compliance-first oversight, performance KPIs, and escalation pathways ensuring patient support operations aligned with Legal, Compliance, and Medical Affairs requirements.
  • Defined KPI dashboards and feedback loops tracking time-to-therapy, PA approval rates, appeal success, onboarding progression, fulfillment, and persistence, creating the performance transparency that drove continuous improvement across operations.
  • Served as the operational lead for launch readiness, identifying access barriers, leading cross-functional issue resolution, and aligning Commercial, Market Access, Sales, Medical Affairs, and Specialty Pharmacy around compliant, seamless patient access execution.
  • Sustained 75%+ patient conversion against escalating prior authorization requirements, step edits, and utilization management restrictions, among the strongest patient services outcomes in the region.
  • Led cross-functional teams to develop and implement strategic initiatives aligned with corporate goals.
  • Co-Lead, African American Heritage ERG (AAHERG), delivering enterprise health equity programming and leadership development with executive sponsors.

Patient Access & Field Reimbursement Leader — National Award Winner

ViiV HEALTHCARE
Mid-Atlantic Region
03.2023 - 12.2023
  • Named National Field Reimbursement Manager of the Year — recognized for patient services excellence, program-level impact, and operational leadership across a highly complex, compliance-intensive access environment.
  • Built the regional patient access education and case management infrastructure, developing tools, workflows, and provider office resources that enabled compliant, confident navigation of benefits verification, prior authorization, and government payer pathways.
  • Recovered $1.5M+ in complex reimbursement claims through advanced case management, appeals strategy, and SP escalation, demonstrating the operational discipline and patient-first ownership the Senior Director role demands.
  • Developed and executed strategic account plans across IDNs and academic centers, building institutional trust and improving patient services outcomes through compliant, provider-facing program support.

Territory Account Manager

ViiV HEALTHCARE
11.2020 - 03.2023
  • Achieved 250% of goal attainment, earned Field Excellence recognition and selected to the Field Executive Council to advise national commercial and patient services strategy.
  • Led cross-functional teams in implementing initiatives that enhanced customer engagement.
  • Analyzed market trends and competitor activities to identify strategic growth opportunities.
  • Cultivated strong relationships with healthcare professionals to drive product adoption.
  • Served as Regional Trainer, developed, and mentored field colleagues in patient access, case management, and reimbursement execution.

Senior Territory Sales Executive — Specialty Pharmacy & Patient Services

CVS HEALTH
Washington, DC
10.2016 - 11.2020
  • Three-time President's Club winner (2017, 2018, 2019) and Golden VIP Achievers Award, recognized for sustained program-level performance across specialty and rare disease patient services portfolios.
  • Doubled MS therapy monthly revenue from $1M to $2M within 12 months by designing and optimizing HUB access workflows, streamlining patient onboarding, and building FRM and specialty pharmacy partnerships.
  • Executed strategic sales initiatives to drive revenue growth across assigned territories.
  • Developed and maintained strong relationships with key clients to enhance customer loyalty.
  • Delivered 135% performance across autoimmune, HCV, and PAH patient services programs, growing non-contracted specialty business 75% through institutional barrier removal and patient access infrastructure development.
  • Increased new patient referrals 250% by engineering referral pathway improvements, specialty pharmacy coordination workflows, and provider office engagement strategies.

Regional Clinical Liaison — Rare Disease Patient Services

BIOPLUS SPECIALTY RX
Washington, DC
11.2014 - 10.2016
  • Launched a new biologic patient services program, J-code and C-code, building the access and support infrastructure from scratch across buy-and-bill and specialty pharmacy accounts; grew new patient initiations 45% YoY.
  • Appointed District Field Trainer, built the Mid-Atlantic patient services and access execution playbook that became the regional standard.

Director of Business Development — Patient Access Programs

ELWYN SPECIALTY CARE
Washington, DC
11.2012 - 11.2014
  • Designed and launched a new injectable biosimilar patient services program, exceeded monthly quotas by 30% through buy-and-bill execution, reimbursement coding expertise, and HUB and managed-care partner alignment.
  • Analyzed market trends to identify growth opportunities, informing business strategy and decision-making processes.
  • Collaborated with senior leadership on long-term planning initiatives, aligning business objectives with organizational goals.
  • Developed strategic partnerships to enhance service delivery and expand market reach.
  • Partnered with KOLs, HUB operations teams, payer-access specialists, and managed-care partners to build the patient support infrastructure that drove institutional adoption.
  • Led cross-functional teams to implement innovative programs improving client outcomes and operational efficiency.

Clinical Institutional Specialist — Hepatology Patient Services

KADMON PHARMACEUTICALS
Washington, DC
04.2009 - 11.2012
  • Two-time President's Club (2010 & 2011): transformed a territory ranked 49th of 50 to #1 nationally by October 2012 — built patient services infrastructure and institutional relationships that drove 65% market share.

Professional Sales Representative — Neurology

BOEHRINGER INGELHEIM
Washington, DC
12.2007 - 04.2009
  • Golden Circle Gold Status (2008 & 2009, Neurology); ranked 2nd of 21 in the Northeast, built foundational patient services and institutional account management skills across neurology and cardiometabolic categories.
  • Developed and maintained relationships with healthcare professionals to drive product adoption.
  • Conducted product presentations and demonstrations to educate clients on benefits and applications.
  • Collaborated with cross-functional teams to strategize marketing initiatives aligned with sales goals.

Education

Bachelor of Science - Finance & Political Science

Florida State University
Tallahassee, FL
04-2006

Affiliations

  • President | Brent Elementary School PTA — Strategic planning, budget oversight, and large-scale community event leadership.
  • Hodegos & Protocol Chairman | Alpha Kappa Alpha Sorority, Inc. – Xi Omega Chapter — Ceremonial planning and executive stakeholder events.
  • Co-Lead | AAHERG – Madrigal Pharmaceuticals — Enterprise health equity programming and leadership development with executive sponsors.

Certification

Certified Pharmaceutical Detailer — DC Health Professional Licensing Administration (License DT01975)

AWARDS & RECOGNITION

  • Symphony Award 2025 & 2026 (Madrigal)
  • Field Reimbursement Manager of the Year (ViiV)
  • Golden VIP Achievers Award (CVS Health)
  • Golden Circle Gold (Boehringer Ingelheim)
  • Multiple President's Club Honors

Overview

20
20

Years of pharmaceutical, specialty pharmacy experience.

10
10

Years leading market access, reimbursement, and HUB services

7
7

Years of executive-level leadership across commercial operations

7
7

President's Club Awards

5
5

Years Leading Enterprise Launch and Growth Initiatives

2
2

Symphony Awards for Launch Excellence & Leadership

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