CHASE FREEMAN
Access and Reimbursement Executive
Washington,DC
Summary
Award-winning patient services and commercial access leader with nearly two decades of experience designing, building, and launching patient support programs and access infrastructure for specialty and rare disease therapies. A proven builder at the Director level, with the strategic vision to design a best-in-class patient services model, the operational discipline to build and govern the teams and vendors that execute it, and the cross-functional leadership to align Commercial, Market Access, Medical Affairs, Compliance, and Specialty Pharmacy around a seamless, patient-first experience. Recognized nationally for program design, launch execution, and the ability to translate complex access environments into scalable systems that get patients on therapy and keep them there.
Overview
20
20
years of professional experience
6
6
Built launch infrastructure for first-in-class therapies.
8
8
President's Club awards for sustained excellence.
2
2
Led end-to-end launch readiness and patient services strategy.
Work History
Patient Access & Services Lead — National Strategy Advisor
MADRIGAL PHARMACEUTICALS
Mid-Atlantic Region
12.2023 - Current
- Designed and led the regional patient services and access infrastructure for the U.S. commercial launch of a first-in-class specialty therapy, building the program architecture, operational workflows, HUB and specialty pharmacy governance frameworks, and field team capabilities that enabled sustained patient pull-through in a highly complex payer and access environment.
- Architected the end-to-end regional patient services model, defining service offerings, operational workflows, and the patient journey from benefits investigation through therapy initiation, adherence, and persistence, with no established program playbook.
- Designed and implemented the insourced/field hybrid model for patient access support, recruiting and training in-office reimbursement specialists, establishing performance standards, and creating an accountability framework adopted as the enterprise benchmark.
- Built and governed specialty pharmacy and HUB partnerships, establishing compliance-first oversight, performance KPIs, and escalation pathways ensuring patient support operations aligned with Legal, Compliance, and Medical Affairs requirements.
- Defined KPI dashboards and feedback loops tracking time-to-therapy, PA approval rates, appeal success, onboarding progression, fulfillment, and persistence, creating the performance transparency that drove continuous improvement across operations.
- Served as the operational lead for launch readiness, identifying access barriers, leading cross-functional issue resolution, and aligning Commercial, Market Access, Sales, Medical Affairs, and Specialty Pharmacy around compliant, seamless patient services execution.
- Sustained 75%+ patient conversion against escalating prior authorization requirements, step edits, and utilization management restrictions, among the strongest patient services outcomes in the region.
- Managed financial assistance, benefits verification, case management, and specialty pharmacy coordination workflows, ensuring patients navigating complex coverage environments received seamless, compliance-aligned support.
- Served as national patient services strategy advisor, representing the field perspective in enterprise discussions on program design, HUB optimization, vendor governance, and future-state patient services architecture.
- Earned back-to-back Symphony Awards (2025 & 2026) for exceptional patient services leadership, program innovation, and launch execution excellence.
- Co-Lead, African American Heritage ERG (AAHERG) delivering enterprise health equity programming and leadership development with executive sponsors.
Patient Access & Field Reimbursement Leader — National Award Winner
ViiV HEALTHCARE
03.2023 - 12.2023
- Named National Field Reimbursement Manager of the Year, recognized for patient services excellence, program-level impact, and operational leadership across a highly complex, compliance-intensive access environment.
- Built the regional patient access education and case management infrastructure, developing tools, workflows, and provider office resources that enabled compliant, confident navigation of benefits verification, prior authorization, and government payer pathways.
- Recovered $1.5M+ in complex reimbursement claims through advanced case management, appeals strategy, and SP escalation, demonstrating the operational discipline and patient-first ownership the Senior Director role demands.
- Developed and executed strategic account plans across IDNs and academic centers, building institutional trust and improving patient services outcomes through compliant, provider-facing program support.
Territory Account Manager
ViiV HEALTHCARE
11.2020 - 03.2023
- Achieved 250% of goal attainment, earned Field Excellence recognition and selected to the Field Executive Council to advise national commercial and patient services strategy.
- Served as Regional Trainer, recruited, developed, and mentored field colleagues in patient access, case management, and reimbursement execution.
Senior Territory Sales Executive — Specialty Pharmacy & Patient Services
CVS HEALTH
Washington, DC
10.2016 - 11.2020
- Three-time President's Club winner (2017, 2018, 2019) and Golden VIP Achievers Award, recognized for sustained program-level performance across specialty and rare disease patient services portfolios.
- Doubled MS therapy monthly revenue from $1M to $2M within 12 months by designing and optimizing HUB access workflows, streamlining patient onboarding, and building FRM and specialty pharmacy partnerships.
- Delivered 135% performance across autoimmune, HCV, and PAH patient services programs, growing non-contracted specialty business 75% through institutional barrier removal and patient access infrastructure development.
- Increased new patient referrals 250% by engineering referral pathway improvements, specialty pharmacy coordination workflows, and provider office engagement strategies.
Regional Clinical Liaison — Rare Disease Patient Services
BIOPLUS SPECIALTY RX
Washington, DC
11.2014 - 10.2016
- Launched a new biologic patient services program, J-code and C-code, building the access and support infrastructure from scratch across buy-and-bill and specialty pharmacy accounts; grew new patient initiations 60% YoY.
- Appointed District Field Trainer, built the Mid-Atlantic patient services and access execution playbook that became the regional standard.
Director of Business Development — Patient Access Programs
ELWYN SPECIALTY CARE
Washington, DC
11.2012 - 11.2014
- Designed and launched a new injectable biosimilar patient services program, exceeded monthly quotas by 45% through buy-and-bill execution, reimbursement coding expertise, and HUB and managed-care partner alignment.
- Partnered with KOLs, HUB operations teams, payer-access specialists, and managed-care partners to build the patient support infrastructure that drove institutional adoption.
Clinical Institutional Specialist — Hepatology Patient Services
KADMON PHARMACEUTICALS
Washington, DC
04.2009 - 11.2012
- Two-time President's Club (2010 & 2011): transformed a territory ranked 49th of 50 to #1 nationally by October 2012, built patient services infrastructure and institutional relationships that drove 65% market share.
Professional Sales Representative — Neurology
BOEHRINGER INGELHEIM
Washington, DC
12.2007 - 04.2009
- Golden Circle Gold Status (2008 & 2009, Neurology); ranked 2nd of 21 in the Northeast, built foundational patient services and institutional account management skills across neurology and cardiometabolic categories.
Education
Bachelor of Science - Finance & Political Science
Florida State University
Skills
- Patient Services Program Design
- Patient Support Program Architecture
- Service Model Design
- Insource vs Outsource Strategy
- HUB Operations
- Program Launch Readiness
- End-to-End Patient Journey
- Operations Leadership
- Case Management
- Financial Assistance
- Benefits Verification
- Adherence & Persistence
- Nursing & Injection Training
- KPI Design
- Vendor Governance
- Dashboard Development
- Access & Reimbursement Strategy
- Prior Authorization
- Appeals & Denials
- Specialty Pharmacy Networks
- Payer Navigation
- Formulary Access
- 340B Strategy
- Buy-and-Bill
- Rare Disease Access
- Commercial & Cross-Functional
- Commercial Launch Leadership
- Market Access Partnership
- Medical Affairs Collaboration
- Legal & Compliance Navigation
- Field Team Development
- Executive Stakeholder Influence
Awards
- Symphony Award 2025 & 2026 (Madrigal)
- Field Reimbursement Manager of the Year (ViiV)
- Golden VIP Achievers Award (CVS Health)
- Golden Circle Gold (Boehringer Ingelheim)
- Multiple President's Club Honors
Leadership And Board Service
- President, Brent Elementary School PTA, Strategic planning, budget oversight, and large-scale community event leadership.
- Hodegos & Protocol Chairman, Alpha Kappa Alpha Sorority, Inc. – Xi Omega Chapter, Ceremonial planning and executive stakeholder events.
- Co-Lead, AAHERG – Madrigal Pharmaceuticals, Enterprise health equity programming and leadership development with executive sponsors.
Timeline
Patient Access & Services Lead — National Strategy Advisor
MADRIGAL PHARMACEUTICALS
12.2023 - Current
Patient Access & Field Reimbursement Leader — National Award Winner
ViiV HEALTHCARE
03.2023 - 12.2023
Territory Account Manager
ViiV HEALTHCARE
11.2020 - 03.2023
Senior Territory Sales Executive — Specialty Pharmacy & Patient Services
CVS HEALTH
10.2016 - 11.2020
Regional Clinical Liaison — Rare Disease Patient Services
BIOPLUS SPECIALTY RX
11.2014 - 10.2016
Director of Business Development — Patient Access Programs
ELWYN SPECIALTY CARE
11.2012 - 11.2014
Clinical Institutional Specialist — Hepatology Patient Services
KADMON PHARMACEUTICALS
04.2009 - 11.2012
Professional Sales Representative — Neurology
BOEHRINGER INGELHEIM
12.2007 - 04.2009
Bachelor of Science - Finance & Political Science
Florida State University