Hi, I’m
Aneesa Millwood
Miramar,FL
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
years of professional experience
Work History
YMCA South Florida Children's ProgramHollywood, FL
Ymca Counsler/Front Desk Assistant
12.2023 - Current
Job overview
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Private CareNorth Miami Beach, FL
Care Giver
08.2023 - Current
Job overview
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Signature GrandDavie, FL
Banquet Server
06.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts from Health Science
01.2026
Miramar HighschoolMiramar, FL
High School Diploma
06.2023
University Overview
- Awarded Student of the Month
- Honor Roll Semester 1 2022
- 3.0 GPA
Skills
- Payment Verification
- Registration Processes
- Scheduling
- Customer Service
- Event Coordination
- Documentation and Recordkeeping
- Excellent Communication
- [Language] Fluency
- Calendar Management
- Patient and Caregiver Education
- Community Activities
- Compassionate Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ymca Counsler/Front Desk Assistant
YMCA South Florida Children's Program
12.2023 - Current
Care Giver
Private Care
08.2023 - Current
Banquet Server
Signature Grand
06.2022 - 10.2023
Broward College
Associate of Arts from Health Science
Miramar Highschool
High School Diploma