Aneesah Saafiyah
Administrative And Resource Specialist
Decatur
Summary
Detail-oriented professional with over ten years of experience in customer service within Financial Services. Knowledgeable in Business Operations and trained in accounting technology. Committed to enhancing operational efficiency and customer satisfaction through effective problem resolution and organizational skills.
Overview
16
16
years of professional experience
Work History
Resource Specialist and Data Entry Clerk
Community Action Partnership of North Alabama
01.2021 - 09.2025
- Monitored and verified ChildPlus data entry for Eligibility, Enrollment, Recruitment, Selection, and Attendance (ERSEA), ensuring accuracy for local, state, and federal compliance reporting
- Tracked weekly classroom attendance across assigned centers, reported trends below 85% threshold to leadership to inform decision-making
- Verified In-Kind contributions and intake documentation, resolved deficiencies and flagged trends to enhance program quality
- Served on Selection Committee, ensuring child eligibility determinations met program and federal compliance standards
- Maintained audit-ready filing systems and supported annual audits and self-assessment, ensuring compliance and operational readiness
- Collaborated with center staff and community partners to strengthen data accuracy and program outcomes while maintaining strict confidentiality standards
Administrative and Accounts Payable Clerk
MedCo Services
04.2017 - 09.2019
- Processed high-volume invoices, ensuring timely and accurate payments to vendors.
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Developed standard operating procedures for invoice processing, leading to consistent compliance with company policies.
- Executed month-end closing activities for accounts payable, ensuring accurate financial reporting.
- Oversaw month-end closing activities related to accounts payable, ensuring accuracy in financial reporting.
- Verified vendor invoices for proper documentation and validity prior to payment, ensuring compliance with company policies.
- Managed incoming mail and packages, ensuring proper distribution and tracking.
Customer Service Advocate
Verizon Wireless
02.2015 - 01.2017
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets
- Supported call center associates by resolving escalated calls and complex concerns, contributing to overall customer satisfaction
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Maintained accurate customer account data through manual forms processing and digital updates, ensuring compliance and reliability
- Created and maintained detailed a detailed database to develop promotional sales
- Created and maintained detailed database to develop promotional sales
Accounts Payable Clerk
Coyote Logistics
02.2010 - 01.2015
- Coordinated end-to-end freight operations between pickup and delivery, resolving issues in real time for 100–150 daily calls
- Corrected and processed checks across multiple internal systems
- Oversaw 200+ active accounts, ensuring timely load delivery and maintaining service standards
- Reviewed and approved paperwork, processed invoicing, issued carrier payments via check, and streamlined payment workflows
- Tracked and managed 200+ active accounts to ensure on-time load delivery
- Maintained and updated proprietary logistics software with accurate carrier availability and capacity data
- Managed end-to-end freight coordination between pickup and delivery, resolving issues in real time across 100–150 daily calls
- Managed email communications and delegated assignments to team members
- Negotiated with finance companies to secure optimal financing terms for clients
Education
Associate of Science - Business Administration
John C. Calhon Community College
Tanner, AL08-2025
Skills
Software knowledge
Documentation and recordkeeping
Conflict resolution
Time management
Excellent communication
Organizational skills
Leadership development
Professionalism
Report preparation
Problem-solving abilities
Professional development
Employee of the Month:
Coyote Logistics: Employee of the Month 2011 and 2012
Medco: Employee of the Month 2018
CAPNA: Employee of the Month 2022 and 2024
Timeline
Resource Specialist and Data Entry Clerk
Community Action Partnership of North Alabama
01.2021 - 09.2025
Administrative and Accounts Payable Clerk
MedCo Services
04.2017 - 09.2019
Customer Service Advocate
Verizon Wireless
02.2015 - 01.2017
Accounts Payable Clerk
Coyote Logistics
02.2010 - 01.2015
Associate of Science - Business Administration
John C. Calhon Community College