Samantha Billings
Hollywood,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data & Resource Specialist
Senior Resource Alliance
06.2022 - Current
- Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.
- Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
- Identified useful resources and coordinated referrals.
- Designed robust contingency plans to ensure uninterrupted supply chain flow during unforeseen events or disruptions.
Customer Service Associate & Textbook Coordinator
Textbook Solutions
04.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Vice Chair of Program Board
Florida Atlantic University
08.2015 - 04.2017
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
- Directed resources towards high-impact initiatives, enabling the organization to achieve its strategic objectives more rapidly.
- Implemented innovative solutions to address complex problems, leading to enhanced operational efficiency.
- Championed change management efforts, ensuring a smooth transition during periods of organizational restructuring.
Education
Bachelor of Arts - Digital Media
University of Central Florida
Orlando, FL12.2020
Skills
- Software Knowledge
- Conflict Resolution
- Training development
- Microsoft Office
- Project Management
- Document Management
Certification
- Scrum: The Basics, LinkedIn - Mar 05, 2024
Languages
Spanish
Professional Working
Japanese
Elementary
Timeline
Data & Resource Specialist
Senior Resource Alliance
06.2022 - Current
Customer Service Associate & Textbook Coordinator
Textbook Solutions
04.2019 - 03.2020
Vice Chair of Program Board
Florida Atlantic University
08.2015 - 04.2017
Bachelor of Arts - Digital Media
University of Central Florida
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