Aneika Smith
Davenport,FL
Summary
Sales and management professional, demonstrating a high level of achievement in sales and customer service. Strong team leader experienced also in effectively training, motivating, and supervising sales staff, merchandising controlling inventory and maintaining profit margins. Effectively engages and motivates personnel performance and fosters a team environment conducive to group & individual success. Customer Relationship Management Training & Development Inventory Management Payroll Administration Recruiting & Hiring Employee Development Sales & Business Generation Staff Retention Vendor Negotiations Motivated with 15 years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed. Flexibility to work nights, weekends and holidays to offer optimal customer support.
Overview
17
17
years of professional experience
Work History
Assistant Call Center Supervisor
Hilton Grand Vacations Club
10.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained team members on performance metrics and consumer behavior identification.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed process controls and metrics for daily management of call center.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
Realtor
Future Home Realty, Inc
07.2020 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Presented purchase offers to sellers for consideration.
Timeshare Sales Representative
Westgate Resorts
05.2019 - 09.2020
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Reached or exceeded sales quotas and preset personal performance goals.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Used consultative sales approach to understand and meet customer needs.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Assistant Store Manager
Marc Jacobs, ASM
10.2018 - 05.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Dedicated assistance in managing a $5 million dollar location
Store Manager
Diane Von Furstenberg
06.2016 - 06.2018
- Directed a sales floor activities by delivering exceptional service to clientele
- Recruited, trained and developed team of 15 by motivating and guiding them to achieve store goals
- Managed payroll and all store budgets while handling all merchandising, ordering and inventory control
- Implemented and maintained store interior and exterior visual standards
- Worked with DVF corporate colleagues and other company professionals to develop local marketing and advertising strategies
- Key Contribution:
- Held the highest volume increase vs
- Plan in district by +$296k while accomplishing store and individual goals
- Exceeded store plan by +27%, exceeded LY by +1%
- Also received store of the year Award.
Assistant Store Manager
TUMI
11.2013 - 09.2016
- Fulfilled all management responsibilities in absence of manager
- Provided exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building
- Assisted with merchandising and promotions efforts and provided feedback to owner/buyer regarding trends and need for reorders
- Opened and closed store, handled customer service issues, and oversaw cash control
- Tallied daily receipts and made bank deposits
- Key Contribution:
- Dedicated assistance in managing a $3.5 million dollar location
Assistant Manager
Elie Tahari
10.2007 - 11.2014
- Hired, trained and developed employees and evaluated staff performance through monthly touch bases
- Participated in monthly product knowledge meetings and developed weekly business review
- Hosted client events, and tracked profit
- Created employee monthly schedules
- Assisted with inventory, shipment and markdowns/ups
- Dedicated assistance in managing a $5 million dollar location
Stylist
Valentino & M Missoni
09.2006 - 10.2007
- Met all daily, weekly and monthly sales goals
- Trained and mentor to all new employee's; led by example conducting client sales on the sales floor
- Managed clientele book
- Visual: merchandise product on the sale floor, windows and displays
Education
Academic Diploma -
Springfield Garden High School
Skills
- Sales Development
- Staff Management
- Market and Competitive Analysis
- Closing Sales
- Goals and Performance
- Sales Territory Growth
- Schedule Coordination
- Profit Target Achievement
- Call Management
- Customer Service
- Sales Closing
- Call Monitoring
- Coaching and Mentoring
Timeline
Assistant Call Center Supervisor
Hilton Grand Vacations Club
10.2022 - Current
Realtor
Future Home Realty, Inc
07.2020 - Current
Timeshare Sales Representative
Westgate Resorts
05.2019 - 09.2020
Assistant Store Manager
Marc Jacobs, ASM
10.2018 - 05.2020
Store Manager
Diane Von Furstenberg
06.2016 - 06.2018
Assistant Store Manager
TUMI
11.2013 - 09.2016
Assistant Manager
Elie Tahari
10.2007 - 11.2014
Stylist
Valentino & M Missoni
09.2006 - 10.2007
Academic Diploma -
Springfield Garden High School