Terrell Gresham
Phoenix,AZ
Summary
Flexible Customer Service Representative offering four years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Nexa Communications
Phoenix, AZ
06.2018 - 04.2022
- As an Intake Specialist, i was responsible for answering, classifying and qualifying potential clients for law firms. commitment to providing outstanding customer service to potential clients
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Sales Representative
Auto Ave
Phoenix
12.2016 - 10.2018
- I worked for my family's auto shop I took calls setting up appointments, setting up warranty's and showing the customer around too look at the cars in interest.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Adhered to established policies and procedures when handling customer accounts.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
Cook
Wendy’s
Gilbert
02.2016 - 09.2016
- I was the cook and prep I cleaned around the kitchen and supplies the kitchen with items we were running low on
Education
High school diploma -
North Western
Detroit, MI10.2014
Skills
- Food service
- Cooking
- Driving (8 years)
- Food preparation
- Python (Less than 1 year)
- Computer skills (2 years)
- Communication skills
- hard worker
- Git
- JavaScript
- GitHub
- CSS
- Java
- Nodejs
- Bootstrap
- Sales Development
- Client Service
- Staff Training
- Lead prospecting
- Sales strategy development
- Sales closing
- Cold-calling
- Upselling and Cross Selling
- Territory Management
- Sales expertise
- Contract Negotiations
- Relationship selling
Certification
Barbering License
Timeline
Call Center Representative
Nexa Communications
06.2018 - 04.2022
Sales Representative
Auto Ave
12.2016 - 10.2018
Cook
Wendy’s
02.2016 - 09.2016
High school diploma -
North Western