Teresa Speight
Waco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Everise
09.2020 - 09.2022
- Help members and non members with humana insurance and pharmaceutical questions and benefits
Call Center Agent/Customer Service
Support Services Group
06.2020 - 08.2020
- Answer incoming calls to help customer find the right wines for them
Bistro attendant
Marriott courtyard
06.2018 - 03.2019
- Assist customers with food and drink orders
- Collect payment and provide change for customers
- Package food orders in a timely manner
- Provide exceptional customer service
- Maintain clean work environment
Sales associate
Walmart
03.2016 - 12.2016
- Maintained a clean service environment
- Accurately counted money exchanged with customer
- Accurately prices ales and enter into the store computer
- Meet and exceed store levels prepare end of day reports for management
Crew Member
Whataburger
02.2015 - 08.2015
- Greeted and served customers
- Worked well in a fast-paced, high pressure environment
- Answered customer questions
- Maintain a clean work environment
- Prepare end of day reports for management
- Maintain inventory
Housekeeper
NURSES UNLIMITED
09.2013 - 02.2014
- Cleaned and maintained restrooms, hallways, bedrooms and kitchen
- Updated daily completion paperwork
- Managed cleaning inventory
Crew Member
McDonald's
02.2013 - 08.2013
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Maintained a clean work environment
Education
High school diploma - Basic
University High School
Waco, TX03.2018
Skills
- CASH (Less than 1 year)
- CASH HANDLING (Less than 1 year)
- Sales Experience
- Food Service
- Customer Service
- Bartending
- Serving Experience
- Host/Hostess
- Restaurant Experience
- Food Preparation
- Busser
- Kitchen Experience
- Cooking
- Food Safety
- Microsoft Word
- Upselling
- Retail Sales
- Cashiering
- Food Handling
- Communication skills
- Typing
- Customer Support
- Problem-solving skills
- Answering questions
- Appointment Scheduling
- Payment Processing
- Product Upselling
- System Documentation
- Understanding Customer Needs
- Calm Under Pressure
- Customer Relations
- Professional telephone demeanor
- Data Entry
Certification
- Food Handler, 06/01/18, 06/01/21
- TABC, 06/01/18, 06/01/20
Additional Information
CORE COMPETENCIES
Waitressing Customer Care
Cash Handling Product Handling
Assessments
- Work Style: Reliability, Highly Proficient, 01/01/20
- Customer Focus & Orientation, Highly Proficient, 01/01/20
- Customer Focus & Orientation, Proficient, 11/01/19
Timeline
Call Center Representative
Everise
09.2020 - 09.2022
Call Center Agent/Customer Service
Support Services Group
06.2020 - 08.2020
Bistro attendant
Marriott courtyard
06.2018 - 03.2019
Sales associate
Walmart
03.2016 - 12.2016
Crew Member
Whataburger
02.2015 - 08.2015
Housekeeper
NURSES UNLIMITED
09.2013 - 02.2014
Crew Member
McDonald's
02.2013 - 08.2013
High school diploma - Basic
University High School
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