Sunceaira Horton
Houston,TX
Summary
I am a happy, outgoing woman who loves helping others. I learn really easily and am great at getting the job done. I can adapt to any environment. I love learning and teaching others when needed. I take my job seriously, and remaining professional at all times is a must for me.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Tailored Brands Inc.
10.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Security Guard
Inter-Con Security
09.2022 - 05.2023
- Ensured safety and protection within metropolitan station areas in Houston.
- Facilitated daily staff attendance updates.
- Streamlined communication by executing consistent roll calls.
- Performed surveillance and recorded key details.
- Carried out thorough inspections of the facilities every hour.
Food Service Worker
Houston Methodist
10.2021 - 06.2022
- Ensured accurate and timely distribution of meals to patients.
- Monitored inventory to uphold high-quality food preparation.
- Processed requests for patients efficiently.
- Executed medical duties across various departments.
- Ensured prompt resolution of client inquiries through effective communication.
Security Officer
United Protective Services
11.2020 - 08.2021
- Served as the initial point of contact.
- Supervised entry and exit protocols for ICU.
- Tracked events and provided accurate reports.
- Ensured nightly closure of the pavilion lobby.
- Worked directly with hospital leadership to safeguard patient well-being.
Bus Attendant
Alief Special Transportation
10.2016 - 08.2017
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
- Collaborated closely with drivers to maintain accurate records of passenger counts, fare collections, and incident reports.
- Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
Cashier
Walmart
03.2015 - 06.2016
- Executed timely completion of sales transactions.
- Managed financial transactions efficiently.
- Enhanced workspace efficiency by maintaining cleanliness.
- Maintained high quality interactions exceeding expectations.
- Fulfilled client expectations promptly.
Warehouse Worker
Penske
05.2014 - 01.2015
- Handled packing responsibilities to ensure product safety during shipment.
Education
High school diploma -
Langham Creek High School
08.2014
Skills
- Security
- Hospital Experience
- Surveillance
- Customer service
- Help desk
- Special needs children
- Food handling
- Food service
- Experience with children
- Computer
- Microsoft
Timeline
Call Center Representative
Tailored Brands Inc.
10.2023 - 06.2024
Security Guard
Inter-Con Security
09.2022 - 05.2023
Food Service Worker
Houston Methodist
10.2021 - 06.2022
Security Officer
United Protective Services
11.2020 - 08.2021
Bus Attendant
Alief Special Transportation
10.2016 - 08.2017
Cashier
Walmart
03.2015 - 06.2016
Warehouse Worker
Penske
05.2014 - 01.2015
High school diploma -
Langham Creek High School
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