ANEISA RAMGADOO
Lead Intake Coordinator
Bronx
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Lead Intake Coordinator (Remote)
Hospice Referral Center
11.2019 - Current
- Managing and overseeing the intake process for hospice patients, ensuring timely admissions, coordinating referrals and serving as a leadership resource for intake staff
- Assisting with onboarding new employees, assist with any trainings, conduct peer interviews and assist employees with referral questions. Scheduling and escalations issues
- Receive and process hospice referrals from hospitals, physicians, skilled nursing facilities, and other healthcare providers
- Review referral information to determine eligibility and gather required documentation
- Coordinate communication between referral sources, patients, families, nurses , social workers, and physicians
- Schedule hospice evaluations and admissions. Verifying insurance coverage
- Resolve complex intake issues and escalations
- Maintain compliance and hospice regulations, privacy requirements, and organizational policies
- Build and maintain relationships with referral sources to support patient access and organizational goal
Business Service Coordinator
Hospice Scheduling Team
05.2019 - 11.2019
- Managed flow of visits to be scheduled on Homecare Homebase (HCHB) and by email.
- Scheduling hospice visits according to plan of care and staff availability for nurses, nurse practitioner, physical therapist, social workers, spiritual care counselors & hospice doctors on HCHB
- Provide quality reports to the appropriate supervisor and manager to make sure all visits are scheduled and completed in a timely manner to avoid billing issues.
Business Service Coordinator
Homecare Team Medical Record Team
12.2018 - 05.2019
- Coordinates/permforms administrative support functions (e.g., opens/routes mail, prepares letters, memos, and other documents as appropriate, scans and copies documents, performs data entry, processes physician orders, and provides billing support etc.)
- Reviews referrals and obtains information for patient’s demographics, patient’s services and other data.
- Reviews and corrects audit reports and update system as appropriate .Monitors patient service documentation for completeness and timeliness; labels and logs documents for electronic storage. Responds to researches and resolves routine and more complex costumer service issues and requests for information in an accurately/effective timely manner.
- Acts as a liaison between assigned team/unit, customers, VNSNY staff and vendors.
Administrative Assistant - Medical Record Department
Distinctive Workforce Solutions Inc.
NY
07.2018 - 11.2018
- Temp Agency: Distinctive Workforce Solutions Inc., NY, NY
- (Contract) VNS Health
- Using Homecare Homebase (HCHB) to manage the flow of patient report instructions and episode summary report.
- Mail and fax documents
- Calling physician's office to ask if the doctor would like their homecare orders to be mailed or faxed.
Cashier
Cookie’s Kids Department Store
Bronx, NY
07.2016 - 10.2018
- Greet customers when entering/ leaving establishments and pleasantly deal with customers to ensure satisfaction
- Handle cash transactions with customers, scan goods, collect payments and issue receipts and change
- Training incoming cashiers for back to school season
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Put merchandises on layaway and transfer merchandise to other Cookies stores as needed
- Assisting customers when placing an order online for merchandises
- Organizing merchandises on the floor and marking sale items down
Management Assistant Member Intern
VNS Health
NY
01.2018 - 05.2018
- Data Entry
- Preparing manifest logs for paper file records
- Reformatting spreadsheets to better report on information
- Organizing, filing, and maintaining paper and electronic file records
- Scanning documents to VNSNY databases
Junior Counselor
Summer Day Camp/Summer Youth Bronx (SYEP)
NY
07.2012 - 08.2012
- Led elementary to middle school children in daily activities, fostering engagement and participation.
- Modeled high standards of personal conduct for young children.
- Engaged in various activities with specific groups, including trips, board games, skill teaching, and providing encouragement and support.
- Upheld administrative notices defining camp procedures and routines.
Education
B.S - Health Service Administration
Lehman College
Bronx, NY06-2018
A.A - Liberal Arts and Sciences
Guttman Community College
NY06-2016
Skills
Intake management
Eligibility assessment
Insurance verification
Referral coordination
Scheduling coordination
Patient scheduling
Appointment scheduling
Follow-up skills
Homecare Homebase (HCHB)
Clinical documentation
Client confidentiality
Team collaboration
Patient advocacy
Timeline
Lead Intake Coordinator (Remote)
Hospice Referral Center
11.2019 - Current
Business Service Coordinator
Hospice Scheduling Team
05.2019 - 11.2019
Business Service Coordinator
Homecare Team Medical Record Team
12.2018 - 05.2019
Administrative Assistant - Medical Record Department
Distinctive Workforce Solutions Inc.
07.2018 - 11.2018
Management Assistant Member Intern
VNS Health
01.2018 - 05.2018
Cashier
Cookie’s Kids Department Store
07.2016 - 10.2018
Junior Counselor
Summer Day Camp/Summer Youth Bronx (SYEP)
07.2012 - 08.2012
A.A - Liberal Arts and Sciences
Guttman Community College
B.S - Health Service Administration
Lehman College