Aneisha Ward

• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Documented and updated case notes for each customer and work order.
• Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
• Assessed issues to determine appropriate troubleshooting methods for remediation.
• Resolved record-breaking backlog of support tickets following major system malfunction.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Supported customers with online billing, access and account issues.
• Walked customers through common phone hardware and software configurations to maximize service functionality.

• Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
• Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
• Prepared itineraries to deliver travel arrangements to clients.
• Responded promptly to clients regarding visa, passport and security inquiries.
• Processed credit and debit payments and handled confidential information with discretion.
• Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
• Explained benefits of purchasing travel insurance with clients.
• Searched and confirmed travel reservations for customers.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
• Researched hotels and airfare options to best meet client needs and expectations.

• Make travel arrangements for executives
• Open, sort, and distribute incoming correspondence, including faxes and email
• Create, maintain, and enter information into databases
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Maintain scheduling and event calendars
• Open, read, route, and distribute incoming mail or other materials and answer routine letters
• Conduct searches to find needed information, using such sources as the Internet
• Prepare and mail checks
• Manage projects or contribute to committee or team work
• Order and dispense supplies.

• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice
• Calculate premiums and establish payment method
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
• Select company that offers type of coverage requested by client to underwrite policy
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Review insurance policy terms to determine whether a particular loss is covered by insurance
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Remote from Home

• Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses
• Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, and older adults.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Responded to inquiries and room requests made online, by phone and via email.
• Signed for packages, recorded deliveries and distributed to personnel.
• Greeted visitors to provide information and direct to appropriate personnel.
• Explained policies and procedures to visitors.
• Scheduled and confirmed appointments.

• Checked voter identification and signed in registered voters prior to administering ballots.
• Attended meetings to discuss general and specific voter information on election issues.
• Examined legal documents and assured adherence to laws and court procedures.
• Verified application data and account information against legal documentation to determine accuracy and integrity.

This was a temporary position that ended after the polling season