Anel Guhdija

• Assisting customers daily with password issues, computer issues and applications
• Working with applications like Cherwell, Colleague, Papercut, Mitel and more
• Provide Help Desk based IT phone support for students and staff daily
• Became a trusted resource through high-level problem-solving skills
• Helped employees with printers, projectors, televisions, Office 365 products and more.

Took full-time classes during this period to finish my Associates Degree in Cybersecurity.

• Assisting customers on a daily basis with their student loan questions/issues
• Figuring out the best plans and solutions for borrowers for their loans
• Taking payments and updating accounts
• Technical Support of issues that arise with technology
• IT Help Desk experience – working with all desktop systems.
• Reduced risk exposure by ensuring compliance with industry standards and regulatory requirements during system design phases.
• Analyzed existing systems and databases and recommended enhancements to solve business needs

Took some time off to pursue my college degree, and learn everything about the IT world.

• Oversaw cashiers and cart attendants
• Tracked daily sales
• Improved Red Card goals
• Assisted guests with their shopping experience
• Showed and explained what was in stock that might fulfill customer needs.