Anela Moananu
Waipahu
Summary
Current Alarm Monitoring Operator II, former Remote Arming Specialist, with strong expertise in surveillance systems and data analysis. Skilled in ensuring operational efficiency and swift issue resolution, consistently maintaining high standards. Known for strong team collaboration, adaptability, and delivering reliable results in fast-paced environments. Proficient with monitoring software, incident reporting, and real-time problem-solving.
Overview
4
4
years of professional experience
Work History
Alarm Monitoring Operator/Remote Arming Specialist
Securitas Technology
08.2020 - Current
- TMA I & II Certified
- Managed high call volumes while simultaneously managing high alarm volumes
- Assisted aggravated and unsatisfied customers in a timely and professional manner
- Averaged 30 calls and alarms per hour
- Delivered timely reports that captured key details about incidents
- Provided on-the-job training to newly hired workers and team members.
- Communicated with law enforcement and emergency services during critical situations.
- Received training on multiple software systems: MAStermind, Outlook, Excel, Pacom, Compass, RPS, ETC.
- Consistently addressed customer concerns and offered appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain expected standards of customer service.
- Assisted customers with arming and disarming their establishments, ensuring building security
Education
High School Diploma -
Waipahu High Scool
Waipahu05.2020
Skills
- Customer Service
- Problem-Solving
- Multitasking
- Effective Communication
- Data Entry
- Call Center Operations
References
1) Leilani Ala
leilani.ala@securitases.com
2) Monica Folau
85-1490 Kapaekahi St. Waianae, HI
(808) 489-8700
Timeline
Alarm Monitoring Operator/Remote Arming Specialist
Securitas Technology
08.2020 - Current
High School Diploma -
Waipahu High Scool
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