Christopher Bolden
Green
Summary
Detail-oriented professional with expertise in security protocols, incident management, and hardware maintenance. Proven ability to improve response times and reduce false alarms, ensuring optimal operational integrity.
Overview
18
18
years of professional experience
Work History
Alarm Monitoring Operator
Securitas Technology
Uniontown, OH
08.2021 - Current
- Monitored and analyzed security systems to ensure optimal functionality and response times.
- Coordinated incident responses, collaborating with law enforcement and emergency services as needed.
- Utilized advanced surveillance technologies to detect anomalies and prevent unauthorized access.
- Conducted regular system checks and maintenance to uphold operational integrity of monitoring equipment.
- Documented incidents and generated reports for management review, detailing response actions taken.
- Trained new personnel on monitoring procedures, enhancing team efficiency and knowledge retention.
- Demonstrated attention to detail while reviewing video footage for signs of criminal activity or policy violations.
- Contributed to a secure environment by adhering to strict protocols and guidelines for operating surveillance systems.
- Reduced false alarms by effectively distinguishing between real threats and non-threatening events.
- Improved response times by efficiently communicating with law enforcement and emergency services during critical situations.
Manual VTL Operator
Sawhwa IMC INC
Akron, OH
06.2018 - 11.2020
- Operated machinery to ensure efficient production flow and quality control.
- Monitored equipment performance, identifying issues to minimize downtime and maintain productivity.
- Conducted routine maintenance checks on machinery, ensuring optimal operational conditions.
- Trained new operators on standard operating procedures and safety protocols for equipment use.
- Collaborated with team members to streamline processes, enhancing overall workflow efficiency.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Tire Mold Inspector
Universal Tire Molds Inc.
Akron, OH
04.2008 - 03.2018
- Conducted detailed inspections of tire molds to ensure compliance with quality standards.
- Identified and documented defects, recommending corrective actions for manufacturing processes.
- Collaborated with production teams to troubleshoot mold issues and enhance operational efficiency.
- Developed inspection protocols that streamlined workflows and reduced rework rates.
- Trained junior inspectors on quality assurance techniques and safety procedures, fostering skill development.
- Led audits of inspection processes, resulting in improved accuracy and consistency across operations.
- Analyzed inspection data to identify trends, driving strategic decisions for quality enhancement initiatives.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Education
High School Diploma -
Springfield High School
Springfield Oh05-1996
Skills
- Security protocols
- Incident management
- Hardware maintenance
- ITIL framework
- Customer service
- Attention to detail
- Efficient multitasking
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Call center operations
- Documentation
Timeline
Alarm Monitoring Operator
Securitas Technology
08.2021 - Current
Manual VTL Operator
Sawhwa IMC INC
06.2018 - 11.2020
Tire Mold Inspector
Universal Tire Molds Inc.
04.2008 - 03.2018
High School Diploma -
Springfield High School