Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elijah Walker

Jackson

Summary


Detail oriented individual ready to demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new circumstances and environments, brings positive attitude and commitment to continuous learning and growth. Eager to contribute to team success and leverage my experience to fill the vacancy in your company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Alarm Monitoring Operator

ADT
03.2025 - Current
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Used MASterMind to document information and maintain forms, logs and records for emergency calls.
  • Worked well in a team setting, providing support and guidance through accurate information gathering and reconnaissance
  • Passionate about learning and committed to continual improvement.

Sales Associate

Boscov's
07.2017 - 04.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Cyber Security

DeVry University
Chicago, IL
12-2024

Computer Science

Ocean County Technical Vocational School
Toms River, NJ
06-2018

High School Diploma -

Jackson Liberty High School
Jackson Nj
06-2017

Skills

  • Security protocols
  • Incident management
  • Critical Thinking and Listening Skills
  • Pass code verification
  • Access control
  • Emergency dispatch

Accomplishments

  • Achieved customer loyalty, security, and supervisor praise by completing alarms with efficiency, kindness, and accuracy.
  • Achieved safety and security through effectively helping operators and emergency services with accurate information.
  • Resolved product issue through consumer testing.

Certification

  • Certified Alarm Monitoring Representative in all 50 states and US territories.
  • Certificate of Computer Science
  • Certificate of Cyber Security

Languages

English
Native or Bilingual

Timeline

Alarm Monitoring Operator

ADT
03.2025 - Current

Sales Associate

Boscov's
07.2017 - 04.2024

Cyber Security

DeVry University

Computer Science

Ocean County Technical Vocational School

High School Diploma -

Jackson Liberty High School

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