Kristen Westrick
Moreno Valley, CA,CA
Summary
Articulate Answering Service Operator with 20 years of experience in fast-paced call center settings. Offering excellent communication skills and quickly building rapport with callers.
As a Telephone Operator I am adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays a poised and eloquent demeanor to convey a positive company image.
Overview
21
21
years of professional experience
Work History
Operator/alarm Monitoring
Apple Valley Communications Inc.
08.1997 - 04.2018
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
Education
GED -
West Covina High School
West Covina, CA06.1994
Skills
- Verbal communication skills
- Client communications
- Customer communications
- Customer Service
- Documenting calls
- Call Routing
- Data entry proficiency
- Message Taking
- Telephone operation
- Typing Speed
- Professionalism and Courtesy
- Empathy and patience
Hobbies
I enjoy going to farmer's markets and antique shops, I like to find one-of-a-kind items. And I like going to little theaters to see plays.
Timeline
Operator/alarm Monitoring
Apple Valley Communications Inc.
08.1997 - 04.2018
GED -
West Covina High School
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