Anela Prashad
S Richmond Hill
Summary
Experienced manager skilled in directing and enhancing operations through effective employee motivation strategies and strong policy enforcement. Proficient in best practices, market trends, and industry regulatory requirements. Talented leader with an analytical approach to business planning and problem-solving. Dedicated to driving success, achieving organizational goals, and fostering a high-performing team through strategic decision-making.
Overview
16
16
years of professional experience
Work History
Manager, Operations
Northwell Health
09.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Supervisor, Operations
Northwell Health Imaging
03.2023 - 09.2024
- Company Overview: A Division of NSUH
- Promotes Imaging Services department goals by selecting, motivating and training capable team members
- Analyzes, recommends, implements and monitors approved workflow changes
- Supervises business functions (i.e
- Appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization) to ensure processes are operationally efficient and effective; coordinates daily operations and overall accountability of staff; supports clinical staff, administratively
- Leads the activities of assigned team members by communicating and providing guidance toward achieving department objectives
- Engages workforce to obtain high performance; supervises, hires, trains, disciplines and evaluates the performance of non-clinical staff; identifies staffing needs and skill mix, and manages appropriate staffing for practice site; oversees scheduling (vacation, holidays, and medical leave of absence) to ensure adequate coverage
- Prioritizes, assigns and monitors staff to optimize operational service; fosters a culture of learning and development; coordinates workforce related activities for recruitment and retention of staff; ensures employee satisfaction and engagement; maintains employees’ departmental file; manages the timekeeping/payroll process
- Ensures staff adheres to Corporate Compliance Program, HIPAA and other regulatory standards
- Reviews operational reports and collaborates with the leadership to monitor key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, and appointment lag; ensures adequate inventory of supplies; implements established strategic plans and objectives based on the mission and vision; analyzes, recommends, implements and monitors approved, compliant work-flow changes
- A Division of NSUH
Senior Practice Office Coordinator
Northwell Health
12.2016 - 03.2023
- Company Overview: Orthopedics
- Handle all aspects of patient check-in, to include, verifying correct insurance information and demographics
- Coordinated and scheduled surgical appointments and procedures
- Function as liaison between provider and schedulers
- Work with scheduler to resolve scheduling conflicts and overrides if needed
- Maintained knowledge of current medical records requirements and apply knowledge of policies and procedures related to medical record information and confidentiality (HIPAA)
- Responsible for implementing the scheduling and ensuring all appropriate paperwork related to patient care was completed and obtained
- Assisted patients with completion of medical insurance forms, family medical leave, worker compensation, and return to work forms
- Organized medical records for appointment follow up
- Orthopedics
Patient Coordinator
The Mount Sinai Hospital
10.2016 - 12.2016
- Provided complete patient assessments and communicated with patients to understand medical histories
- Aided in development and betterment of patient management and workflow processes
- Reviewed medical charts and served as liaison between patient, doctor and hospital
- Uphold confidentiality requirements and regulatory compliance guidelines in all areas
- Developed strategic relationships with general practitioners and coworkers to build strong network
- Sent and handled electronic requests for new medications and medication refills
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to ensure excellent and direct individualized patient care
- Worked with patients to ensure effective scheduling of tests and procedures
Office Manager
ShlomoSmiles, LLC
10.2013 - 07.2016
- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
- Handle customer inquiries and complaints
- Coordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
Shift Supervisor
CVS Pharmacy
07.2009 - 09.2013
- Responsible for managing employee shifts, creating work schedules each week, and establishing priorities within the store
- Handles customer service, cash handling and merchandising opportunities
- Responsible for assigning and leading store activities and specialized events
- Oversees daily sales report and develop sales forecast
- Handled shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters & ensuring all prices are accurate & updated
- Assisted store manager in ordering supplies and products
- Audited cash registers at the end of the day and issued deposits
Education
Bachelor of Science -
Long Island University
Brooklyn, NY06-2012
Skills
- Documentation and reporting
- Customer service
- Coaching and mentoring
- Team leadership
- Expense tracking
- Strategic planning
- Decision-making
- Complex Problem-solving
- Cross-functional teamwork
- Regulatory compliance
- Policy implementation
- Employee onboarding
- Recruiting and interviewing
- Operations management
Timeline
Manager, Operations
Northwell Health
09.2024 - Current
Supervisor, Operations
Northwell Health Imaging
03.2023 - 09.2024
Senior Practice Office Coordinator
Northwell Health
12.2016 - 03.2023
Patient Coordinator
The Mount Sinai Hospital
10.2016 - 12.2016
Office Manager
ShlomoSmiles, LLC
10.2013 - 07.2016
Shift Supervisor
CVS Pharmacy
07.2009 - 09.2013
Bachelor of Science -
Long Island University
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