Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anelena Carvajal

Human Resources Professional
San José

Summary

Human Resources professional with 7 years of diverse experience in key HR domains, including recruiting, strategic planning, compliance, mentoring, and project management. Adept at thriving in fast-paced environments while passionately fostering human interaction. Known for delivering consistent career development advice and enhancing employee/candidate experiences. Demonstrated ability to collaborate effectively with multiple Business Partners and People Managers to drive strategic HR initiatives.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Risk/Project Mgr - People Experience & Technology

Amazon
04.2022 - Current

Responsible for identifying, assessing and mitigating risks related to background check policies globally.

Key Tasks/Achievements:

Improved Global Screening Compliance Processes:

  • Spearheaded the transformation of Denied Party Screening for candidates and contractors, creating a full compliance lifecycle to mitigate legal and financial risks.
  • Negotiated with EU contractors, both external and internal, to ensure compliance with US Sanctions regulations, preventing potential fines up to $1 billion.
  • Managed vendor relationships on global scale, achieving full compliance with internal, local, and international policies/regulations for 4 vendors within 6 months.

Streamlines Risk Assessment Workflows

  • Conducted +10 risk assessments for AWS employees requiring ongoing screening.
  • Collaborated with legal department to streamline processes and ensure full compliance, unlocking millions in revenue.

Professor

Universidad De Costa Rica
03.2022 - Current

Talent Management Professor.

Key Tasks/Achievements

Project Management and Consulting Expertise

  • Supervised design, planning, and implementation of consultancy +10 projects for students, working across diverse industries such as Pharmaceutical, Medical, NGOs, Tourism, and Human Resources Consulting Firms.

Student Mentorship and Development

  • Mentored +80 students in navigating their first work-related experience, providing guidance and support.
  • Delivered comprehensive learning sessions covering topics such as organizational culture, leadership, competency management, interview preparation, personal branding, change management, and documenting best practices.

Program Mgr I - People Experience & Technology

Amazon
01.2020 - 04.2022

Program manager leading process improvement and quality assurance projects for the global screening/onboarding organization.

Key Tasks/Achievements

Mentoring:

  • Managed a team of 4 Quality Assurance specialists on an ongoing basis to create and implement a comprehensive defect inspection program.
  • Served as a trusted mentor for over 4 individual contributors within the organization, guiding them through promotion processes and career development decisions to support their professional growth.

Optimized Hiring Processes:

  • Led the implementation of a defect reduction program in hiring processes, achieving 50% reduction within the first 6 months and 75% within 9 months.
  • Automated auditing processes, reducing average handle time by 25% and creating automated defect inspection and monitoring mechanisms.
  • Spearheaded end-to-end projects with over 5 business partners to improve hiring processes impacting more than 40,000 candidates, achieving 75% reduction in delays.

HR Escalation Specialist - People Experience & Tec

Amazon
09.2019 - 01.2020

Responsible of the creation, management and resolution of high-level escalations.

Key Tasks/Achievements:

Sensitive Issue Resolution and Escalation Management

  • Performed investigations on sensitive and highly confidential data as part of escalation management processes, collaborating with legal teams to develop case write-ups and reviews for HR VP approval.
  • Led the resolution of defective workflows within screening and hiring processes, driving organizational improvements.

Executive Escalations Program Transformation

  • Spearheaded the end-to-end transformation of Executive Escalations (discrimination escalations) program, creating a self-service and automated intake process, and implementing a case management system.
  • Responsible for leading change and communication management efforts, securing full program adoption within 6 months.

Recruiter - Consultant

Factor Humano
09.2018 - 09.2019

Key Tasks/Achievements:

End-to-End Recruiting Expertise

  • Responsible for full recruiting lifecycle, including headhunting, sourcing, screening, interviewing, and evaluating candidates for +20 clients.
  • Executed and negotiated service proposals with clients, demonstrating strong business acumen.

Candidate Assessment and Coordination

  • Conducted comprehensive phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
  • Coordinated schedules to arrange management interviews with qualified candidates.

Offer Negotiation and Acceptance

  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.

Education

Licentiate - Psychology

Universidad De Costa Rica
Costa Rica
03.2014 - 12.2019

Skills

Recruiting

Stakeholder Management

Project Management

Mentoring

Talent Development

Recruiting

Languages

English
Full Professional

Certification

PMP - Project Management Professional

Timeline

Cognitive Behavioral Therapy, Beck Institute- 2023-2024

07-2023

Scrum Master

07-2022

Risk/Project Mgr - People Experience & Technology

Amazon
04.2022 - Current

Professor

Universidad De Costa Rica
03.2022 - Current

PMP - Project Management Professional

01-2022

Program Mgr I - People Experience & Technology

Amazon
01.2020 - 04.2022

HR Escalation Specialist - People Experience & Tec

Amazon
09.2019 - 01.2020

Recruiter - Consultant

Factor Humano
09.2018 - 09.2019

Licentiate - Psychology

Universidad De Costa Rica
03.2014 - 12.2019
Anelena CarvajalHuman Resources Professional