Anelisa Piner
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Summary
Detail-oriented professional with extensive experience in evaluating customer service standards. Proven ability to enhance guest issue resolution and improve service quality through effective communication and organization.
Overview
5
5
years of professional experience
Work History
Mystery Shopper
Ishop
Lemoore, CA
03.2002 - 09.2003
- Conducted detailed evaluations of customer service quality across various retail locations.
- Analyzed shopping experiences to provide actionable feedback for service improvement.
- Documented observations and interactions using standardized reporting tools for consistency.
- Collaborated with management to develop effective mystery shopping criteria and guidelines.
Chef TeacherAssistant
Grossmont Community College
El Cajon, CA
01.2002 - 01.2003
- Prepared diverse menu items using seasonal ingredients to enhance culinary offerings.
- Collaborated with kitchen staff to streamline food preparation processes and improve service efficiency.
- Implemented food safety protocols, ensuring compliance with health regulations in all kitchen operations.
- Developed new recipes and menu concepts, incorporating customer feedback for improved dining experiences.
- Trained and mentored junior culinary staff, fostering skill development and teamwork within the kitchen environment.
- Oversaw inventory management, optimizing stock levels to reduce waste and control costs effectively.
- Organized special events and catering services, showcasing culinary skills while managing logistics efficiently.
- Evaluated cooking techniques and equipment usage to enhance productivity and quality in food preparation.
Assistant
CMU
Kaneohe, HI
12.1998 - 03.1999
- Supported daily administrative operations to enhance workflow efficiency.
- Assisted in project coordination, ensuring timely communication across departments.
- Managed scheduling and logistics for meetings and events, optimizing resource allocation.
- Developed and maintained tracking systems for departmental tasks and deadlines.
Sales Supervisor
Navy Exchange Hawaii
Kahului, HI
11.1998 - 03.1999
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented promotional strategies to enhance sales performance and drive traffic.
Education
Associate of Arts - Culinary
Grossmont College
El Cajon, CASkills
- Customer service standards
- Organization
- Memory retention
- Troubleshooting
- Assertiveness
- Sales
- Guest issue resolution
- Verbal communication
- Character references
- Time management
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Mystery Shopper
Ishop
03.2002 - 09.2003
Chef TeacherAssistant
Grossmont Community College
01.2002 - 01.2003
Assistant
CMU
12.1998 - 03.1999
Sales Supervisor
Navy Exchange Hawaii
11.1998 - 03.1999
Associate of Arts - Culinary
Grossmont College