Professional, personable and energetic service representative offering 10 years of experience in the medical /customer service field. Skilled at providing patients and customers with care and compassion while promoting lasting customer satisfaction by delivering quality service. Will be an amazing asset to any company.
Hi, I’m
Anelise Steppel
Las Vegas,NV
Summary
Overview
14
years of professional experience
Work History
Kaiser Permanente
Service Representative
11.2014 - Current
Job overview
- Helps large volume of patients every day with positive attitude and focus on patient satisfaction.
- Assists patients in checking in for appointments, updating demographics, confirming coverages and scheduling appointments.
- Responds to patient concerns with friendly and knowledgeable service and remedies issues promptly and effectively.
- Collects copays from patients and verifies insurance.
- Effective and clear communication with nurses, technicians and Doctors; to insure exceptional patient care.
- Maintains productivity and quality standards at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100-200 patients each day.
Rose International – Kaiser Permanente
Back Office Receptionist/Service Representative
01.2013 - 11.2014
Job overview
- Preventative care outgoing calls to patients due for screenings, assisted with scheduling.
- New Member calls, completed prescreen questions before first appointment and entered information into patient chart.
- Maintained monthly, weekly and daily reports of proactive outreach scheduling.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports weekly.
Bj's Restaurant and Brewhouse
Bartender/ Cocktail ServerMiller
03.2010 - 11.2013
Job overview
- Mixed and served unique cocktails for bar customers and restaurant patrons.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Education
Department of Insurance California
Insurance Producer
11.2023
University Overview
Licensed Insurance Producer for Life, Accident and Health or Sickness
Kaplan College San Diego, CA
Patient Care Assistant Technician
06.2009
University Overview
- Awarded Valedictorian of Patient Care Assistant Technician class 2009.
Palomar CollegeSan Marcos, CA
Associate of Science
06.2008
University Overview
Escondido High SchoolEscondido, CA
High School Diploma
06.2006
University Overview
Skills
- Excellent written and verbal communication skills
- Effective problem solving and critical thinking
- High level of empathy for patients in need
- POS system experience
- Understanding patient needs while actively listening
- Schedule management
- Exceptional attention to detail
- Ability to manage stress and stay focused in fast paced rapidly changing environments
Timeline
Service Representative
Kaiser Permanente
11.2014 - Current
Back Office Receptionist/Service Representative
Rose International – Kaiser Permanente
01.2013 - 11.2014
Bartender/ Cocktail ServerMiller
Bj's Restaurant and Brewhouse
03.2010 - 11.2013
Department of Insurance
Insurance Producer
Kaplan College
Patient Care Assistant Technician
Palomar College
Associate of Science
Escondido High School
High School Diploma