Summary
Work History
Education
Skills
Timeline
Generic

TONYA Y SMART

St Petersburg

Summary

Seeking employment in the financial or retail industry.

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Work History

Service Representative

Verizon
St. Petersburg, FL
  • Resolved service order challenges, enhancing customer experience significantly. Optimized work queue management, resulting in improved task flow. Delivered exceptional service during inbound customer calls, fostering positive client relations.

Customer Service Agent

Arise Virtual Solutions
  • Facilitated outstanding customer support to enhance client satisfaction for companies such as AT&T, Peoples Gas, Dicks Sporting Goods and Intuit.

Education

B.S. - Business Administration, Management

St. Petersburg College
St. Petersburg, FL
12-2019

A.S. - Business Management

St. Petersburg College
St. Petersburg, FL
05-2016

Skills

  • Excellent written and verbal skills
  • Strong Work Ethic
  • Problem Solving
  • Managing work group
  • Budgeting
  • Team player

Timeline

Service Representative

Verizon

Customer Service Agent

Arise Virtual Solutions

B.S. - Business Administration, Management

St. Petersburg College

A.S. - Business Management

St. Petersburg College

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