ANELL MOLINA

• Skilled at drafting legal letters, emails, client correspondence using Microsoft Office
  
• Prepare demand letters, legal correspondence, and billing entries
  
• Communicated with clients, opposing counsel, and agencies to advance case progression and resolve issues
  
• Coordinate attorney schedules for hearings, mediations, depositions, and client meetings and personal appointments
  
• Prepared and filed construction-related legal documents to ensure compliance and support ongoing litigation
  
• Maintained organized electronic and physical case files to enhance case management efficiency
  
• Ensure strict confidentiality of sensitive client and legal information
  
• Contacted customers regarding overdue accounts for collections operations.
  
• Negotiated payment arrangements with account holders across delinquent portfolios.
  
• Reviewed account histories to determine appropriate collection actions.
  
• Documented call notes and account updates in collections systems.
  
• Sent payment reminders and delinquency notices following company procedures.
  
• Handled phone calls, email inquiries, and front desk communications.
  
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
  
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
  
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  
• AI & Technology Skills
  
• Coordinate employee damage-cost recovery by obtaining repair estimates, documenting damages, preparing payroll deduction authorization forms, and coordinating the applicable employee deduction in accordance with company policy.
• Review and monitor employee driver license records weekly to ensure licenses remain current and compliant with company requirements.

• Oversaw tenant communications, resolving issues and mediating disputes for over 20 tenants.

• Managed tenant communications, resolving issues and mediating disputes for 20 tenants.

• Coordinate maintenance operations for residential and commercial properties

• Prepared and distributed lease notices and property-related documentation.

• Maintain organized records for leases, permits, and compliance documentation

• Compiled monthly reports for property owner to inform decision-making.

• Manage apartment leasing activities by posting vacant units on Zillow, coordinating property tours, communicating with prospective tenants, responding to inquiries, and maintaining consistent follow-up throughout the leasing process.

• Maintained compliance with banking regulations and internal policies
• Facilitated onboarding and orientation of new hires to enhance employee integration
• Streamlined scheduling and internal communication processes to improve workflow efficiency
• Organized operational documentation and reporting for accuracy and compliance
• Achieved compliance with banking regulations and internal policies to mitigate risks.
• Assisted in onboarding and orientation of new hires, improving employee integration
• Developed and delivered training programs for new employees on procedures and compliance
• Maintained adherence to bank procedures for successful internal audits
• Oversaw vault operations and enforced secure cash handling procedures to protect assets
• Monitored inventory counts and reconciled vault records
• Prepared daily vault reports and transaction logs
• Implemented security protocols for the protection of sensitive documents and materials.
• Oversaw the maintenance of confidential records in an organized manner.

• Advised banking customers on checking, savings, and loan options at branch financial institution.
• Processed deposits, withdrawals, and transfers while following bank policies and procedures.
• Opened new accounts and gathered customer documents for banking services.
• Resolved account issues and answered client questions with clear, professional communication.
• Provided customer service to bank clients, answering inquiries and resolving complaints.
• Reviewed account activity for errors, fraud, and compliance concerns within financial institution systems.
• Reconciled cash drawers and balanced teller transactions at branch banking center.
• Modified customer accounts to reflect changes in client information and preferences.

• Achieved high accuracy in data entry, reducing discrepancies and speeding up issue resolution.
• Processed checks for various claims and settlements, improving turnaround time for payments.
• Achieved high accuracy in data entry, minimizing discrepancies and expediting issue resolution.
• Communicated with clients regarding check issuance and payment inquiries, enhancing clarity.

Communicated with clients about check issuance and payment inquiries, clarifying processes and timelines.

•

• Provided cross-training to employees, enhancing team performance and operational efficiency.

• Collaborated with Wells Fargo Advisors to facilitate the onboarding of domestic and international clients, assisting with the opening of investment accounts, reviewing documentation for compliance requirements, coordinating account-related processes, and ordering and distributing client debit cards.

• Acquired skills in compliance and customer service to enhance operational support.

• Held roles including Teller, Operations Specialist for Wells Fargo Advisors, and Customer Service Representative