ANELY FLORES
Fontana,CA
Summary
Highly motivated and goal-oriented professional with a strong commitment to achieving both personal and team success. Known for creativity, dedication, and a proactive approach to problem-solving, I excel in setting strategic objectives and driving progress. Passionate about advancing my skills while inspiring and empowering my team to reach new levels of excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager
AMCLLC
Ontario, California
04.2023 - Current
- Oversee file management and run assigned reports
- Courteous replies to all resident requests
- Collect all monies due and oversee audit evictions, potential skips, and moveouts by walking units to evaluate occupancy
- Communicate with outside legal counsel during the eviction process
- Finalize move in/out and renewals files and enter data into property management software
- Oversee resident renter's insurance procedure
- Collect deposits and process future residents' applications
- Plan resident events with sponsors
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
- Report unusual or extraordinary circumstances regarding the property or residents.
Merchandiser
The Walt Disney Company
Anaheim, California
02.2019 - 04.2023
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Assisted Artist during Special Events.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Monitored stock to maintain sufficient quantity of featured product.
- Unloaded the truck with new shipment, and processed the new shipment.
Assistant Store Manager
Claire's Boutique
12.2021 - 06.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Processed new shipment while also assisting customers.
Store Manager
Spirit Halloween LLC
Fontana, California
08.2021 - 11.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Funeral Director
Green Acres Memorial Park & Mortuary
Bloomington
09.2019 - 08.2020
- Demonstrated the highest level of professionalism and sensitivity when dealing with grieving family members
- Coordinated transportation for the remains, mourners, pallbearers, and clergy members between sites
- Was in charge of closing and securing caskets, as well as leading funeral corteges to churches and burial grounds
- Assisted with embalming
- Responsible for cremations and handling the remains
- Organized funeral/memorial services in a professional and caring manner
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Visual Merchandiser
Forever 21
Fontana
08.2014 - 02.2019
- Devised strategies to develop and expand existing customer sales
- Promoted new product releases and limited-edition items to increase sales
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner
- Demonstrated the principle of putting customers first by responding to requests quickly
- Designed retail displays to highlight specific products and increase sales in accordance with corporate objectives
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Designed interior displays to promote products in line with the company's sales goals
- Created eye-catching and unique visual displays to pique customer interest and increase sales.
Education
Associate of Arts - Fine Arts
Riverside City College
06-2021
High School Diploma -
Rubidoux High School
05.2013
Skills
- Friendly demeanor
- Fluent in Spanish
- Active listening skills
- Customer-oriented
- Operations Management
- Attention to detail
- Interpersonal skills
- Creative thinking
- Problem-solving abilities
- Retail Operations
References
- Jessica Victorio: Property Manager (951) 712-6220
- Jacqueline Cedillo: Funeral Assistant (562) 991-8860
- Kelly Carillo: Teacher Assistant (951) 548-3159
Timeline
Assistant Manager
AMCLLC
04.2023 - Current
Assistant Store Manager
Claire's Boutique
12.2021 - 06.2022
Store Manager
Spirit Halloween LLC
08.2021 - 11.2021
Funeral Director
Green Acres Memorial Park & Mortuary
09.2019 - 08.2020
Merchandiser
The Walt Disney Company
02.2019 - 04.2023
Visual Merchandiser
Forever 21
08.2014 - 02.2019
Associate of Arts - Fine Arts
Riverside City College
High School Diploma -
Rubidoux High School