Lindsey R. Lee
Grand Rapids
Summary
Dynamic professional with a solid background in customer service and operational management. Expertise in complaint resolution, inventory organization, and staff training drives improvements in customer satisfaction and sales performance. Versatile skill set enhances team collaboration and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar Tree
Grand Rapids
03.2025 - 10.2025
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Organized company merchandise and displays to increase brand awareness and product sales
- Coached and mentored new employees on company policies and procedures
Merchandising Service Team
Lowe’s Home Improvement
Grand Rapids
03.2020 - 09.2024
- Organize inventory bays and product displays following corporate instructions and planograms.
- Update inventory locations throughout store in selling bays and top stock storage utilizing computer system
- Applied price adjustments to merchandise, enhancing pricing accuracy across inventory.
Replaced outdated price labels with new labels to reflect current pricing changes. - Collaborate with store leadership and vendors to ensure execution of merchandising services
- Order and replace defective or missing signage and displays
Handy Woman
Handy Lee LLC
Ferndale
01.2019 - 06.2021
- Upgrade kitchens featuring pseudo cement countertop surfaces, tiled backsplashes, and laminate flooring
- Upgrade current electrical fixtures, outlets, and switches
- Resolved basic plumbing issues, including clogged drains, faulty faucets, and leaking pipes.
- oversee invoice management, expense tracking, and financial recordkeeping
Assistant Crew Leader
Artisan Renovations LLC
Dryden
04.2019 - 10.2019
- Restored wooden double-hung windows to original condition through detailed repair work.
Repaired wood, scraped paint, and replaced broken glass to ensure durability.
Restored wooden double-hung windows while preserving historical integrity.
Glazed and hung windows to ensure proper functionality. - Ensured high-quality finishes by painting or staining windows and doors.
Installed appropriate hardware to enhance functionality and durability.
Executed detailed preparation of surfaces prior to painting or staining.
Conducted inspections to verify adherence to quality standards. - Collaborated with crew to complete tasks efficiently, contributing to overall project success.
Field Technician
Aftermath
Orion Township
01.2017 - 11.2018
- Clean up after traumatic situations such as suicides, homicides, unattended deaths, or accidents
- Evaluate the scene, estimate the project scope including tools needed and time to complete job
- Provide leadership and direction to the field team to ensure customer satisfaction
Account Manager/Client Service Rep
Farmington Insurance Agency
Farmington
04.2015 - 10.2016
- Negotiated premiums and coverage with underwriters to secure optimal terms for clients
- Informed agents of issues with current and renewing policies to facilitate timely resolutions
- Maintained and updated records of policies sold and customer details to ensure accurate and accessible information
Insurance Producer/Client Service Rep
ITG Advisors
Southfield
04.2014 - 04.2015
- Assessed client needs to recommend tailored coverage options
- Assisted clients in navigating insurance claims and addressing coverage inquiries
- Maintained and updated records of policies sold and client details for efficient future reference
Education
Bachelor Degree of Business Administration - Management
Walsh College
Troy, MI03-2009
Skills
- Staff Supervision
- Team coordination
- Operational Efficiency
- Cash management
- Multitasking Ability
- Attention to detail
- Computer Literacy
- Conflict resolution
- Friendly Demeanor
Additional Skills Strengths
- Multitasking Ability
- Computer Literacy
- Staff Supervision
- Mechanically Creative
- Money Handling
- Friendly Demeanor
Timeline
Assistant Manager
Dollar Tree
03.2025 - 10.2025
Merchandising Service Team
Lowe’s Home Improvement
03.2020 - 09.2024
Assistant Crew Leader
Artisan Renovations LLC
04.2019 - 10.2019
Handy Woman
Handy Lee LLC
01.2019 - 06.2021
Field Technician
Aftermath
01.2017 - 11.2018
Account Manager/Client Service Rep
Farmington Insurance Agency
04.2015 - 10.2016
Insurance Producer/Client Service Rep
ITG Advisors
04.2014 - 04.2015
Bachelor Degree of Business Administration - Management
Walsh College