Bryan Sullivan
Plymouth,MA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
26
26
years of professional experience
2007
2007
years of post-secondary education
Work History
Assistant Manager
Lucien Sullivan Motors Inc
Whitman, Massachusetts
09.2008 - Current
- Supervised daily operations in automotive service department at Lucien Sullivan Motors Inc.
- Coordinated team schedules to ensure efficient workflow and coverage.
- Assisted in hiring and training new staff on company protocols and customer service standards.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Implemented inventory management practices using dealership software systems.
- Collaborated with sales team to streamline communication between departments.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Event Specialist
ABB Moonwalks Inc
Pocasset, Massachusetts
04.2000 - Current
- Coordinated logistics for numerous events, ensuring smooth operations and participant satisfaction.
- Developed event layouts and designs, optimizing space for guest engagement and activities.
- Collaborated with vendors to secure equipment and services for diverse events.
- Trained staff on event procedures, promoting teamwork and clarity in roles during functions.
- Oversaw setup and breakdown of event spaces, ensuring compliance with safety standards.
- Evaluated event feedback to inform future planning and improve overall execution quality.
- Communicated event timelines to stakeholders for on-time event execution.
- Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
- Provided technical support throughout events by troubleshooting any issues that arose.
- Assessed event success and identified improvement areas through client feedback.
- Communicated with clients to define project objectives.
- Supervised staff onsite during events, providing guidance when needed.
Education
Plymouth South High School
Plymouth, MASkills
- Vehicle buying through auctions
- Guiding customers through the car buying process
- Guiding customers through the financing process
- Following up on customer leads
- Communicating with customers with questions and concerns
- Retail vehicle sales
- Repair assessment
- Inventory management
- Customer relationship management
- Team scheduling
- Staff training
- Operations supervision
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Staff delegation
- Employee supervision
- Sales reporting
- Staff supervision
- Sales monitoring
- Product and service sales
- Money handling
- Financial management
- Budget assistance
- Customer service and satisfaction
- Employee engagement
- Customer service
- Cost reduction
- Cost control
- Negotiation
- Sales growth
- Task delegation
- Small retail repairs on vehicles
References
References available upon request.
Timeline
Assistant Manager
Lucien Sullivan Motors Inc
09.2008 - Current
Event Specialist
ABB Moonwalks Inc
04.2000 - Current
Plymouth South High School