Hi, I’m
KRISTEN HOSTEEN
Assistant Manager
Thoreau,NM
Summary
Proven track record of consistently exceeding sales targets. Honed skills in closely monitoring employee performance and providing effective coaching to salespeople. Expertise in employee training and utilizing organized approaches for daily planning, scheduling, and customer service needs. Passionate about mentoring and challenging team members to surpass company goals. Demonstrated a can-do attitude and successful history of coordinating and monitoring operations across multiple departments. Transitioning into a managerial role with exceptional leadership and planning abilities. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in lending standards.
Overview
15
years of professional experience
Work History
OneMain Financial
Assistant Manager
04.2016 - Current
Job overview
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Interacted with customers to assess their needs and recommend products or services
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
- Met or exceeded monthly sales goals by up to 100% as team leader
- Advanced to assistant manager-in-charge in the absence of the manager
- Provided excellent customer service in a timely manner
- Improved service quality and increased sales by gaining a thorough understanding of the company's products and services
- Received Order of Merit awards multiple times. (Insurance sales)
Cash Store
Manager
06.2014 - 04.2016
Job overview
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Am responsible for hiring and supervising employees in all available positions
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- I'm the sales manager, and I'm here to help and motivate you
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
- Was in charge of supervising and training 5 customer service representatives to ensure that they provided exceptional service throughout the entire experience
- Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates
- Was in charge of staff meetings for a team of 5 people in order to communicate goal directives
- Assessed work performance through scheduled and impromptu evaluations
- Kept track of everything
- Dealt with customer service issues as they arose
Flying J Travel Center
Cashier
08.2012 - 06.2014
Job overview
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance
Claire's
Third Key Manager
08.2010 - 12.2012
Job overview
- Counted registers and cleaned and secured the shop at the end of the shift
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Listened to customer concerns and used creative problem-solving techniques in accordance with company guidelines to address them
- Used a 10-key pad to enter numerical data into databases quickly and accurately
- Directed employees to create displays, upsell featured items, and clean the store during assigned shifts
Education
Middle College High SchoolGallup, NM
High School from General Studies
01.2013
University Overview
Some college (No degree)
Skills
- Personable
- Motivated team player
- Computer literate
- Business Administration
- Friendly demeanor
- Upselling techniques
- Strong work ethic
- Goal-oriented
- Customer service
- Customer-oriented
- Consistently meets sales goals
Timeline
Assistant Manager
OneMain Financial
04.2016 - Current
Manager
Cash Store
06.2014 - 04.2016
Cashier
Flying J Travel Center
08.2012 - 06.2014
Third Key Manager
Claire's
08.2010 - 12.2012
Middle College High School
High School from General Studies
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