Aneri Desai
Savannah,GA
Summary
- Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Operator
south coast health
Savannah, GA
09.2023 - Current
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Proficient in utilizing scanning equipment to catalog and organize the film library's CD/DVD collection.
- Maintain accurate and up-to-date records of all scanned materials.
- Create detailed reports on CD/DVD scanning activities, ensuring comprehensive documentation for library records.
- Maintain organized records of orders, tracking shipments and deliveries.
Patient Representative
South Coast Health
11.2020 - 03.2023
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Hotel Management Trainee
La Quinta
07.2019 - 11.2020
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Manager
Subway
04.2016 - 06.2019
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Hired and trained new employees, demonstrating best methods for serving customers.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Education
Associate of Applied Science - Medical Assistant
South University
Savannah, GA05.2024
Skills
- HIPAA Compliance
- Medical Terminology
- Inventory Management
- Patient Scheduling
- Payment Collection
- Patient Assessments
- Medical Billing
- Medical Records Management
- Electronic Health Records
- Vital Sign Monitoring
- Inventory and supply management
- Medical records oversight
- Needs assessments
- Insurance confirmation
- Treatment setup
- HIPAA protocols
- Sample collection procedures
- Patient consent verification
- Bilingual in English, Hindi and Gujarati
Timeline
Operator
south coast health
09.2023 - Current
Patient Representative
South Coast Health
11.2020 - 03.2023
Hotel Management Trainee
La Quinta
07.2019 - 11.2020
Manager
Subway
04.2016 - 06.2019
Associate of Applied Science - Medical Assistant
South University
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