Kiley Ryan
Holy Cross Hospital
Fort Lauderdale,FL
1
Language
1
Certification
5
years of professional experience
Operator managing high-volume call routing, and critical message flow in a fast-moving clinical setting. Supports staff and patients through clear communication, accurate email handling, and confidential documentation in line with HIPAA and hospital protocols. Keeps information moving smoothly across departments to protect response times and operational continuity.
Work History
Operator
7 Months- Promptly respond to emergency codes (e.g., Code Blue, Code Red) with accuracy and composure.
- Efficiently handle a high volume of incoming phone calls and route them to the appropriate departments or extensions.
- Provide clear and courteous communication to staff, patients, and external callers.
- Monitor hospital communication systems and ensure timely delivery of critical information.
- Manage and respond to internal and external emails in a professional and organized manner.
- Perform general office and clerical duties, including data entry, document filing, and message tracking.
- Maintain confidentiality and comply with HIPAA and hospital communication protocols.
- Collaborate with clinical and administrative staff to ensure smooth information flow and operational efficiency.
Customer Service Representative
3 Months- Answered all phone calls
- Created proposals
- Dealt with billing
- Emailed customers and responded to emails
- Completed training quickly and efficiently due to fast learning skills
Orthodontist Assistant
4 Months- Prepared patients for orthodontic procedures by taking X-rays and photographs
- Maintained accurate patient records, documenting treatment plans and progress notes
- Provided chairside assistance during orthodontic procedures, anticipating the needs of the orthodontist
- Educated patients on oral hygiene practices specific to their orthodontic treatment
- Managed inventory of orthodontic supplies and equipment, ensuring availability for daily procedures
- Performed sterilization and disinfection protocols to maintain a clean and safe clinical environment
- Maintained a clean and organized clinical area to optimize workflow efficiency
- Managed patient flow by escorting patients to treatment areas and preparing them for procedures
File Clerk/Data Entry
9 Months- Welcomed and assisted clients and visitors in a friendly and professional manner.
- Entered and updated data with a high level of accuracy.
- Maintained our organized physical filing system.
- Helped resolve customer questions and concerns.
Education
Bachelor - Elementary Education
Certified Nursing Assistant (Certificate)
High school diploma
Skills
Patient registration
Appointment scheduling
Insurance verification
Medical terminology
HIPAA compliance
Front desk operations
Customer service
Data entry
Microsoft Excel
Microsoft Word
Certification
- CPR Certification
- Certified Nurse Assistant Certification
- Drivers License
- ParaPro Assessment - Passed (468)
Languages
English
Timeline
Operator
Holy Cross Hospital
07.2025 - 02.2026Read More
Customer Service Representative
Inghams Pest Control
10.2024 - 01.2025Read More
Orthodontist Assistant
Freeman Orthodontics
06.2024 - 10.2024Read More
File Clerk/Data Entry
H.S. White
08.2021 - 05.2022Read More
Cardinal Gibbons
High school diploma
Read More
Miami Dade College
Bachelor from Elementary Education
Read More
Miami Dade College
Certified Nursing Assistant (Certificate)
Read More