Anesia Cherry
Charlotte,NC
Summary
Clinical operations and informatics professional with 5+ years of experience working with dental practices to improve workflows, analyze performance, and support operational success. Proven ability to understand client needs, communicate solutions, and support adoption of tools and technologies that improve both patient outcomes and practice efficiency.
Overview
11
11
years of professional experience
Work History
Virtual Account Manager
Dentsply Sirona
11.2024 - Current
- Generated data-driven reports and dashboards to monitor client performance and compliance outcomes.
- Streamlined reporting workflows in Salesforce CRM to enhance accuracy of lead tracking and forecasting.
- Partnered with IT and leadership to align data collection with strategic objectives and compliance standards.
- Supported adoption of analytics tools by delivering training and coaching to staff and clients.
- Analyzed client feedback and operational data to inform system enhancements and workflow improvements.
- Built relationships with dental practices through ongoing communication, problem-solving, and support, helping drive engagement and long-term loyalty.
Lead Clinical Dental Assistant
Leary Family Dentistry
Charlotte, NC
09.2022 - 09.2024
- Reviewed patient documentation and records for accuracy, improving coding and reimbursement compliance.
- Designed scheduling and workflow improvements that reduced bottlenecks and enhanced care delivery.
- Partnered with providers to track quality metrics and implement corrective actions where needed.
- Maintained accurate reporting for state and payer compliance, supporting regulatory readiness.
- Educated staff on data entry and compliance standards to ensure consistent reporting accuracy.
Patient Care Coordinator
Homehelper
Huntersville, NC
03.2019 - 09.2022
- Maintained documentation accuracy above 99% in EHR systems, ensuring compliance with payer requirements.
- Coordinated scheduling and reporting processes that improved patient satisfaction by 25%.
- Extracted and analyzed patient care data to identify workflow inefficiencies and inform improvements.
- Provided education to patients and staff on quality reporting and compliance expectations.
- Collaborated with IT and compliance teams to prepare for state and payer audits.
Healthcare Operations Manager
Starmed – Multi-Site Urgent Care
01.2020 - 04.2022
- Analyzed clinical workflows and implemented redesigns that improved efficiency by 15% and reduced patient wait times by 20%.
- Audited documentation and billing records with 99% accuracy, ensuring compliance with payer and NCQA standards.
- Developed daily and weekly performance reports to support decision-making by clinical and administrative leadership.
- Collaborated with IT and compliance teams to align system workflows with quality reporting requirements.
- Led staff training on workflow optimization and documentation accuracy to improve audit readiness.
Data Entry Specialist
Freeman's Towing
Mooresville, NC
01.2015 - 01.2016
- Processed high-volume data entry with 100% accuracy, supporting reliable reporting and financial integrity.
- Audited and corrected record discrepancies to ensure accurate data management and reporting.
- Developed organized filing systems to improve retrieval and data tracking efficiency.
Education
Juris Master - Law
Liberty University
Human Biology
Liberty University
Biology
University of North Carolina – Charlotte
Skills
- Clinical Informatics & Data Reporting
- Workflow Analysis & Process Optimization
- Data Visualization & Dashboard Development
- Medical Record Auditing & Compliance
- Healthcare Quality Standards (NCQA, CMS)
- EHR/EMR Systems (Epic, Cerner, MEDITECH)
- SQL & Advanced Excel Reporting
- Regulatory Compliance & Audit Preparation
- Cross-Functional Collaboration
- Training & Documentation Development
- CAD/CAM & Digital Dentistry (CEREC, Scan, 3D print)
- Client Relationship Management
- Dental Practice Management
- Salesforce CRM
- Dental Imaging Systems
Signature Achievement
Improved clinical workflows and reporting accuracy by auditing records with 99% accuracy, reducing patient wait times by 20%, and designing data-driven reports that increased efficiency by 15% across multi-site operations.
Timeline
Virtual Account Manager
Dentsply Sirona
11.2024 - Current
Lead Clinical Dental Assistant
Leary Family Dentistry
09.2022 - 09.2024
Healthcare Operations Manager
Starmed – Multi-Site Urgent Care
01.2020 - 04.2022
Patient Care Coordinator
Homehelper
03.2019 - 09.2022
Data Entry Specialist
Freeman's Towing
01.2015 - 01.2016
Juris Master - Law
Liberty University
Human Biology
Liberty University
Biology
University of North Carolina – Charlotte