Open To Work
Hi, I’m
Patrick D. Morales
Manor,United States
Summary
Virtual Account Manager with extensive experience in customer relationship management and strategic planning. Proven ability to analyze market needs and deliver customized solutions, consistently surpassing sales quotas. Strong collaboration skills and proficiency in internal tools which enhance customer experiences and build lasting partnerships.
Overview
10
years of professional experience
Work History
Cisco SystemsAustin, Texas
Virtual Account Manager
06.2022 - 08.2025
Job overview
- Built and nurtured relationships with existing and potential customers to drive engagement.
- Served as main contact for customer inquiries, ensuring prompt issue resolution.
- Collaborated internally and externally to deliver optimal customer solutions.
- Analyzed customer requirements to provide strategic consultations exceeding goals.
Dell EMCRound Rock, Texas
Inside Sales Account Manager II – SLED
06.2018 - 05.2022
Job overview
- Analyzed market factors to anticipate customer needs and recommend effective solutions.
- Utilized strategic probing techniques to evaluate and suggest alternative business solutions.
- Resolved complex problems to deliver future-proof customer solutions.
- Achieved 10% year-over-year growth across 100 accounts using internal and external tools.
- Developed new strategies with Channel Partners to enhance customer experience.
- Provided best-in-class support through collaboration with partners to meet customer expectations.
Dell EMCRound Rock, Texas
Inside Sales Account Manager I- SLED
02.2016 - 05.2018
Job overview
- Focused on building relationships and becoming a trusted technology advisor to customers.
- Included out-bounding calls to drive new business acquisition with established and new customers.
- Focused on being a trusted advisor to customers and use in-depth knowledge of Dell’s technology, products and services to help customers formulate solutions.
- Effectively balance demands from multiple stakeholders both short term and long-term priorities.
- Developed and implement strategic account plans that drive the attainment of critical business objectives using SalesForce.com
- Two-year history of over attaining quota at 105%.
Education
Texas State UniversitySan Marcos, Texas
Bachelor of Arts from Political Science, Public Administration
12.2015
Skills
- Customer relationship management
- Salesforce expertise
- Strategic planning
- Data analysis
- Market research
- Team collaboration
- Time management
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$80000/yr - $200000/yrTimeline
Virtual Account Manager
Cisco Systems
06.2022 - 08.2025
Inside Sales Account Manager II – SLED
Dell EMC
06.2018 - 05.2022
Inside Sales Account Manager I- SLED
Dell EMC
02.2016 - 05.2018
Texas State University
Bachelor of Arts from Political Science, Public Administration
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