Anessa Cruz
Las Vegas,NV
Summary
Enthusiastic and dedicated college student with a strong background in customer service and a passion for creating positive first impressions. Known for my professionalism, integrity, and ability to thrive in fast-paced environments, I take pride in ensuring every guest feels valued and welcomed. As a hardworking individual, I consistently go above and beyond to support team success and maintain smooth front desk operations. With excellent communication skills, attention to detail, and a natural ability to connect with people, I bring both warmth and efficiency to every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Wingstop Blue Diamond
10.2024 - Current
- Oversee daily operations.
- Ensure excellent customer service while managing both front and back of house staff.
- Deliver correspondence.
- Work closely with the District manager to achieve operational goals and maintain quality standards.
- Provide friendly customer service.
Cashier Server+Hostess
Jamaican Grill Tamuning
11.2023 - 07.2024
- Apply problem-solving and professionalism skills to resolve customer issues and inquiries in a timely manner.
- Provide friendly customer service to more than 100+ customers daily while remaining calm during periods of high volume.
- Apply multitasking skills during rush hours.
Front Desk Receptionist
Hilton Guam Resort & Spa
05.2023 - 11.2023
- Greet and assist guests with check-in/check-out and inquires.
- Answer calls and handle customer inquiries professionally and promptly.
- Gained financial and organizational skills by processing cash and card transactions.
- Manage reservations and maintain accurate guest records.
- Resolve guest issues promptly while ensuring great customer service.
- Coordinate with housekeeping and maintanence for room readiness
Summer Intern
Summer Youth Employment 2022
06.2022 - 07.2022
- Apply computer literacy skills while at the pick-up window.
- Issue Driver’s licenses and ID cards from the queue.
- Organize and file DMV applications.
- DEPARTMENT OF REVENUE AND TAXATION > MOTOR VEHICLE DIVISION
Education
High School -
George Washington High School
Mangilao, Guam06.2023
B.S - Civil Engineering
University of Guam
Mangilao, GuamSkills
- Accounting
- Adaptability
- Communication
- Computer Literacy
- Critical Thinking
- Filing
- Leadership
- Multitask
- Organizational
- Problem-Solving
- Teamwork
- Time Management
Certification
- ACT WorkKeys National Career Readiness Certificate- Bronze Level
- Registered Certificate: #5012VW857PZ
- Issue Date: 2023-06-22
- 2022 Student Leadership Congress Training
- Location: Washington, D.C
- June 11 - June 11, 2022
Timeline
Shift Leader
Wingstop Blue Diamond
10.2024 - Current
Cashier Server+Hostess
Jamaican Grill Tamuning
11.2023 - 07.2024
Front Desk Receptionist
Hilton Guam Resort & Spa
05.2023 - 11.2023
Summer Intern
Summer Youth Employment 2022
06.2022 - 07.2022
High School -
George Washington High School
B.S - Civil Engineering
University of Guam