Pamela Dolores A. Fox
Tracy,CA
Summary
With over 35 years of experience in sales and customer service, this professional has honed skills in effective communication and coordinating operations. Fluent in English and Tagalog, possesses strong verbal and written abilities in both languages. Passionate about utilizing exceptional interpersonal skills to contribute to team success.
Overview
16
16
years of professional experience
Work History
Shift Leader
Panda Express
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Developed training program for new employees, speeding up their integration into team.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Representative
Restoration Hardware
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Store Manager
Pianos Plus
10.2010 - 03.2021
- Developed business strategies to raise and expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensured high levels of customer satisfaction through excellent service
- Addressed customer and employee satisfaction issues promptly
- Directed all operational aspects including distribution operations, customer service, administration and sales
- Handled check deposits and financing deals
- Managed special events
Alsco Inc.
07.2009 - 06.2010
- Transferred data from paper format into computer files or database system
- Verified data by comparing it to source documents
- Updated existing data
- Retrieved data from the database or electronic files as requested
- Performed regular backups to ensure data preservation
- Sorted and organized paperwork after entering data to ensure it is not lost
- Answered and directed phone calls
- Supported the development of OHS policies and programs
- Advised and instructed various safety-related topics
- Conducted risk assessment and enforced preventive measures
Education
Computer Secretarial -
Cora Doloroso Career Center
Quezon City01.1986
Bachelor of Science and Commerce - Major in Accounting
University of Santo Tomas
Manila01.1985
Skills
- Microsoft Office
- Typing
- Accounting
- Accounts Payable
Timeline
Shift Leader
Panda Express
10.2022 - Current
Customer Service Representative
Restoration Hardware
01.2022 - 08.2022
Store Manager
Pianos Plus
10.2010 - 03.2021
Alsco Inc.
07.2009 - 06.2010
Computer Secretarial -
Cora Doloroso Career Center
Bachelor of Science and Commerce - Major in Accounting
University of Santo Tomas
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