Anessa Hertel
Coldwater,Michigan
Summary
Detail-oriented and dependable customer service professional with experience in customer communication, social media management, and administrative support. Skilled in handling inquiries, resolving issues, multitasking, and working independently in fast-paced environments. Seeking a remote customer service, administrative, or data entry position where strong communication and organizational skills can contribute to team success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chaney’s Custom Creations
Lagrange, IN
07.2019 - 05.2025
- Responded to customer inquiries professionally through social media and messaging platforms
- Managed online customer communication while maintaining positive client relationships
- Created promotional content and social media posts to increase customer engagement
- Organized and scheduled content updates across multiple platforms
- Resolved customer concerns with empathy and professionalism
- Worked independently while managing multiple priorities and deadlines
Cashier
Dairy Queen Grill & Chill
Angola,IN
01.2018 - 07.2019
- Delivered friendly and efficient customer service in a fast-paced environment
- Processed customer transactions accurately while handling cash and card payments
- Assisted customers with questions, orders, and issue resolution
- Maintained organized workspaces and restocked inventory as needed
- Demonstrated strong multitasking and communication skills during high-volume shifts
Education
High School Diploma -
American School
Lansing, IL06.2018
Skills
- Comfortable working independently
- Strong written communication
- Reliable time management
- Quick learner with new software systems
- Professional online communication
- Customer Service & Client Support
- Data Entry & Typing
- Written & Verbal Communication
- Complaint Resolution
- Social Media Management
- Microsoft Office / Google Workspace
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Problem Solving
- Policy & Procedure Compliance
- Administrative Support
Timeline
Customer Service Representative
Chaney’s Custom Creations
07.2019 - 05.2025
Cashier
Dairy Queen Grill & Chill
01.2018 - 07.2019
High School Diploma -
American School