Jesse Cisneros-Hurtado

• Register, check in, and coordinate appointments for multiple radiology modalities, including X-ray, Fluoroscopy, Ultrasound, DEXA, Mammography, CT, MRI, and PET/CT, while providing excellent 3-step communication ensuring accurate patient identification and a positive patient experience.
• Utilize Epic to register patients, schedule imaging appointments, review orders , document patient interactions, and manage electronic health records.
• Verify insurance eligibility, benefits, referrals, and prior authorizations to ensure accurate scheduling and billing.
• Educate patients on exam preparation requirements, including fasting and other pre-procedure instructions.
• Communicate effectively with radiologists, technologists, nurses, referring providers, and patients to coordinate care.
• Answer telephone calls, address patient inquiries, and resolve scheduling concerns in a timely and professional manner.
• Maintain and reference Microsoft Excel payor lists and scheduling resources to support accurate insurance verification and workflow efficiency.
• Use Microsoft Outlook to communicate with providers, clinics, and staff regarding patient care.
• Utilize the Results Tracker to monitor significant imaging results and send timely telephone communication to the appropriate ordering provider pools, ensuring critical findings are communicated according to organizational protocols.

Meal Delivery: Deliver meals to patients' rooms or designated dining areas, ensuring that trays are delivered on time.

Menu Assistance: Assist patients in selecting meals from the menu, considering dietary restrictions, allergies, and preferences.

Patient Communication: Ensure clear communication with patients regarding meal service, including any special dietary needs or questions they may have.

Adhere to Dietary Guidelines: Ensure that the food provided follows prescribed diets, such as low-sodium, diabetic-friendly, or gluten-free, as directed by a dietitian or physician.

Record Keeping: Document patient meal selections, allergies, and dietary restrictions.

Computer Applications: General Knowledge of Word, Excel, and Outlook

Collaboration: Build rapport with staff to reach departmental objectives

Skills: Time management skills, Working independently, prioritizing tasks, ability to work in fast-paced environments