Falaysherna Easterwood
Cook Children's Urgent Care & Specialty Care
Grand Prairie,TX
1
Language
1
Certification
24
years of professional experience
Detail-oriented Medical Office Professional with strong expertise in medical office operations and administrative support. Focused on enhancing patient care by streamlining processes and improving service delivery. Skilled in managing clerical tasks and supporting healthcare teams to optimize patient satisfaction and operational efficiency.
Work History
Patient Access Specialist II
8 Months- Coordinated patient intake workflow, including check-in registration and insurance verification, for urgent care and specialty care appointments.
- Validated guarantor demographics and insurance coverage information to ensure completeness of patient records.
- Collected copays and verified prior balances, ensuring required forms readiness to maintain smooth front-desk operations.
- Scheduled and rescheduled patient appointments in EMR and scheduling systems to maintain timely patient access.
Medical Receptionist II
2 Years 1 Month- Created a friendly environment for patients and visitors.
- Managed appointment bookings to optimize clinic operations.
- Entered patient information into the system for record-keeping.
- Handled incoming and outgoing calls to assist patients effectively.
- Facilitated patient check-in and check-out procedures efficiently.
- Utilized office equipment for daily administrative tasks.
Pre-K Teacher
6 Months- Plan a curriculum that addresses early childhood education requirements
- Prepare daily lessons and exercises
- Develop and implement daily lessons and exercises to engage students in core learning concepts
- Recorded student attendance daily
- Facilitate games and activities that promote interactive learning and collaboration among students
- Help students integrate with one another and interact with one another in groups
- Keep attendance
- Oversee and guide teacher assistants and volunteers to ensure compliance with school guidelines and enhance classroom support
- Administer tests and assessments
Patient Account Representative
4 Years 10 Months- Answered patient questions and concerns regarding their accounts
- Ensured accurate, timely collections of balances, contributing to balanced daily deposit
- Explained treatment procedures, medications, diets, and doctors' instructions to patients
- Created payment plans for patients
- Developed customized payment plans for patients to facilitate financial management
- Notified guarantors and/or third-party payors of delinquent accounts
- Maintained accurate and timely collections of balances to ensure a balanced daily deposit
- Addressed and resolved issues arising during payment process to enhance patient experience
Billing Specialist/Unit Clerk
4 Years 4 Months- Issued bills, receipts, and invoices
- Developed payment plans
- Assists patients with insurance paperwork
- Helped patients complete necessary admission and discharge forms
- Issued bills, receipts, and invoices to maintain clear financial records
- Assisted patients with inquiries with insurance paperwork
- Updated patient data
Petroleum Supply Specialist (92F)
12 Years- Monitored process indicators and instruments to identify and address potential issues
- Refueled heavy machinery to ensure operational efficiency
- Tested fuel daily for purity and reported anomalies to maintain fuel quality standards
- Selected and submitted samples to laboratory for testing
- Refueled machinery
- Received and stocked bulk and package products to ensure availability and support operational readiness
Phlebotomist/Medical Assistant
3 Years 10 Months- Performed laboratory venipuncture and skin puncture procedures and arterial collection techniques
- Executed laboratory venipuncture, skin puncture, and arterial collection procedures to ensure accurate sample collection for testing
- Performed routine laboratory tests
- Measured and recorded vitals, height, and weight
- Completed insurance documentation for patient services.
- Completed insurance forms
- Maintained records of blood collections and account statuses to support efficient tracking and follow-up
- Processed insurance claims for timely reimbursement.
- Processed claims
Receptionist/Medical Biller & Coder
1 Year 11 Months- Greeted patients as they entered the facility
- Scheduled patient appointments
- Filed claims, verifying accuracy of billing data and correcting errors
- Collected copayments from patients during check-in
- Retrieve patient files and file alphabetically
- Maintained organized reception area, enhancing patient experience
Certified Nursing Assistant
2 Years 11 Months- Monitored and recorded patients' vital signs to ensure health stability
- Documented observations of patient behavior and physical symptoms for review by nurse
- Informed patients about medication schedules during daily rounds
- Reminded patients to take medications
- Repositioned immobile patients to enhance comfort and prevent pressure ulcers
Certified Nursing Assistant
3 Years 2 Months- Provided physical support to assist patients with daily living activities
- Repositioned patients in bed to enhance comfort and circulation
- Monitored and recorded vital signs to support patient health assessment
- Responded promptly to patients' call lights and requests to ensure timely care
- Reported observations of the patient to the nursing supervisor
Education
High School Diploma
Certificate - Medical Billing & Coding
Associate of Science Degree - Healthcare Management
Medical Assistant Diploma - Diploma
Associate of Arts Degree - Child Development/Child Care & Family Education
Bachelor of Science - Healthcare Administration w/concentration in Patient Safety and Quality
Skills
EHR and EMR experience (Meditech and EPIC systems)
Insurance verification experience
Patient check-in/out
Patient support
Healthcare experience
Customer service skills
Administrative support
Front office/ receptionist/ secretary/ clerical experience
Handle patient's record experience
Co-payment and balance collection
Charge and payment posting
Electronic claims processing
Claims correction/rejection
Remittance advice posting
Client financial assistance
Document daily balance sheets
Review patient's paperwork for accuracy
Schedule appointments
Strong organizational skills
Time management
Multitask effectively and efficiently
Communication skills
Attention to detail
Team collaboration
Crisis management
Regulatory compliance knowledge
Medical terminology
Coding experience
Data entry proficiency
Patient information management
Healthcare software
Data analysis
Microsoft Office proficiency
EMR
Chart filing
Comfortable working independently
Respond to telephone inquiries
Task management
Record maintenance
Crisis management
Information collection
Insurance verification
Phone and email etiquette
Registration and admissions
Quality assurance
Post-discharge care coordination
Medical coding
Intake assessment
Insurance authorizations
Heartsaver first aid CPR AED
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- National Association of Healthcare Access Management (NAHAM) Member
- Healthcare Information and Management Systems Society (HIMSS) Member
- American Association of Notaries (AAN) Member
Certification
Notary Public Commission
Bloodborne Pathogens
HIPAA Compliance
Languages
English
Native or Bilingual
Interests
Crafting and DIY Projects
Timeline
Patient Access Specialist II
Cook Children's Urgent Care & Specialty Care
02.2026 - CurrentRead More
Medical Receptionist II
Cook Children's NHC
01.2024 - 02.2026Read More
Pre-K Teacher
Children's Lighthouse
06.2023 - 12.2023Read More
Patient Account Representative
Greenwood Leflore Hospital (Business Office)
08.2018 - 06.2023Read More
Billing Specialist/Unit Clerk
UMMC
04.2015 - 08.2019Read More
Phlebotomist/Medical Assistant
Onsite Health
05.2011 - 03.2015Read More
Receptionist/Medical Biller & Coder
Internal Medicine Physicians, Inc.
08.2009 - 07.2011Read More
Certified Nursing Assistant
Winona Manor Nursing Home
09.2006 - 08.2009Read More
Petroleum Supply Specialist (92F)
US Army Reserve
08.2005 - 08.2017Read More
Certified Nursing Assistant
Tyler Holmes Memorial Hospital
06.2002 - 08.2005Read More
Southern New Hampshire University
Bachelor of Science from Healthcare Administration w/concentration in Patient Safety and Quality
Read More
Holmes Community College
Associate of Arts Degree from Child Development/Child Care & Family Education
Read More
Allied Health Institute
Associate of Science Degree from Healthcare Management
Read More
Winona High School
High School Diploma
Read More
Allied Medical School
Certificate from Medical Billing & Coding
Read More
Orion College
Medical Assistant Diploma from Diploma
Read More
Disclaimer
Reference(s) available upon request