ADRIENNE MATTE
Hopkins,MN
Summary
Healthcare and administrative professional with 20+ years of combined experience, including 5 years in hospital patient access and nearly 20 years managing office operations. Experienced in patient registration, insurance verification, Epic, payment collection, revenue cycle support, scheduling coordination, and healthcare documentation. Frequently trusted to train and support coworkers on processes and workflows, and known as a go-to resource for problem solving and more complex insurance questions.
Overview
25
25
years of professional experience
Work History
Patient Access Specialist II
M Health Fairview (Fairview Health Services)
Minneapolis
10.2021 - Current
- Perform patient check-in and registration, including demographic and insurance information, consent requirements, and collection of patient payments.
- Verify insurance and benefits through payer portals and electronic systems and identify missing or inaccurate information that may affect billing or patient accounts.
- Maintain and work assigned Epic queues, following up on registration and insurance issues to help prevent delays in billing and patient care.
- Maintain a 98% accuracy rate on recent audits while consistently excelling at productivity expectations.
- Coordinated with clinical and administrative departments to address scheduling and registration issues affecting admissions, procedures, or patient appointments.
- Support Labor & Delivery registration needs by ensuring mothers and newborns are properly registered and assisting mothers with the process of notifying the state when a newborn needs to be added to Medical Assistance.
- Trained and onboarded new employees, serving as a resource for coworkers on processes and complex verifications, troubleshooting issues and sharing practical solutions.
- Cross-trained in emergency department registration tasks, supporting various patient access workflows. Support support of multiple patient access workflows.
- Contribute to a team that exceeded payment collection goals for three consecutive years.
Office Manager
Arnold Falk Landscaping, Inc.
St. Paul
04.2002 - 11.2021
- Managed daily administrative and financial operations for a small business, overseeing accounts payable, accounts receivable, billing, payroll, contracts, and records to ensure operational efficiency.
- Created and maintained organized scheduling, recordkeeping, and administrative processes to ensure accessibility of information and smooth daily operations.
- Maintained accurate financial, customer, employee, and business records and prepared documentation needed for tax and regulatory purposes.
- Handled customer accounts, billing questions, payments, and service concerns while maintaining professional relationships with clients.
- Developed and maintained long-term relationships with customers, vendors, employees, and business partners, acting as a primary point of contact and resolving issues to enhance collaboration.
- Managed scheduling and coordination of crews, deliveries, vendors, and changing daily priorities to keep work on schedule.
- Prepared bids and proposals for local and state government work and managed contracts after award, including ongoing documentation and communication requirements.
- Facilitated business development, advertising, and promotional activities.
Skills
- Patient registration
- Benefits verification
- Epic / EMR Systems
- Revenue Cycle Support
- Payment Collection
- Medicare & Medicaid Processes
- Work Queue Management
- Scheduling coordination
- Advanced beneficiary notices
- Patient Account Support
- Records management
- Microsoft Office
- Department coordination
- Training support
- Customer service
Timeline
Patient Access Specialist II
M Health Fairview (Fairview Health Services)
10.2021 - Current
Office Manager
Arnold Falk Landscaping, Inc.
04.2002 - 11.2021