Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deniyah Parker

Stone Mountain,GA

Summary

Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Specialist II

Wellstar Health System
12.2023 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.

Front Office Medical Assistant

Baptist Memorial Hospital
10.2022 - 06.2023
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
  • Posted payments and charges to patient accounts and participated in billing processes.

Administrative Assistant

Greenwood Leflore Hospital
08.2021 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist/Front Office Clerk

Mississippi Valley State University
08.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Greenwood High School
05-2020

Skills

  • Medical terminology
  • Front desk operations
  • HIPAA compliance
  • Appointment scheduling
  • Data entry proficiency
  • Information collection
  • Patient registration
  • Insurance verification
  • Customer service
  • Payment processing
  • Patient check-in
  • Registration and admissions
  • Payment collection

Certification

Certified Medical Assistant(RMA)

Certified Revenue Cycle Representative(CRCR)

Timeline

Patient Access Specialist II

Wellstar Health System
12.2023 - Current

Front Office Medical Assistant

Baptist Memorial Hospital
10.2022 - 06.2023

Administrative Assistant

Greenwood Leflore Hospital
08.2021 - 09.2022

Receptionist/Front Office Clerk

Mississippi Valley State University
08.2020 - 08.2021

High School Diploma -

Greenwood High School

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Deniyah Parker