Olivia Camacho
Philadelphia,PA
Summary
Detail-oriented Patient Access Specialist with expertise in appointment scheduling and HIPAA compliance. Proficient in EMR systems, ensuring accurate documentation while enhancing operational efficiency. Committed to delivering exceptional customer service and fostering positive relationships within healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Cook Children's Healthcare System
04.2023 - Current
- Enhanced patient registration accuracy, ensuring compliance with healthcare regulations.
- Streamlined appointment scheduling process, improving overall patient experience.
- Confirmed patient insurance eligibility, facilitating seamless procedure scheduling.
- Delivered exceptional customer service, addressing patient concerns with empathy and professionalism.
- Identified operational gaps in patient access, implementing effective process improvements.
- Coordinated communications using multi-line phone systems, linking clients with departments.
Receptionist/Social Media Coordinator
Creature Comfort Animal Clinic
05.2020 - 02.2023
- Optimized clinic's daily schedule by coordinating appointment bookings for efficiency.
- Ensured data integrity by accurately maintaining patient records in electronic systems.
- Delivered exceptional customer service, strengthening client relationships through effective communication.
- Directed client calls efficiently using multi-line phone systems for improved connectivity.
- Increased brand visibility by developing and executing targeted social media campaigns.
- Managed content calendars to ensure timely social media post delivery across platforms.
Sales Associate
Walmart
08.2018 - 07.2019
- Enhanced customer shopping experiences through effective product selection assistance.
- Maintained store visual appeal by organizing racks and promoting key merchandise.
- Adapted to new tasks, displaying flexibility beyond typical responsibilities.
- Facilitated communication by operating multi-line phone systems for customer coordination.
Education
Bachelor of Science - Child Development
Texas Woman's University
Denton, TXAssociate of Science -
Eastfield College
Mesquite, TX05-2019
Skills
- Medical terminology
- HIPAA compliance
- Appointment scheduling
- Documentation accuracy
- EMR (veterinary practice software "AVImark" and healthcare system software "Epic")
- Quality assurance
- Project management
Certification
- AHA Heartsaver CPR AED Training - 05/2025 - 05/2027
Timeline
Patient Access Specialist II
Cook Children's Healthcare System
04.2023 - Current
Receptionist/Social Media Coordinator
Creature Comfort Animal Clinic
05.2020 - 02.2023
Sales Associate
Walmart
08.2018 - 07.2019
Bachelor of Science - Child Development
Texas Woman's University
Associate of Science -
Eastfield College