Anessa Madrid
Marion,TX
Summary
Proven history of excelling in high-pressure environments with a strong work ethic and exceptional customer service skills. I am organized and dependable, successfully managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Skilled in anticipating individual needs, addressing complaints, and resolving issues promptly, I maintain focus and positivity in stressful and high-volume environments. I take pride in my work and can effectively and efficiently handle multiple tasks.
Overview
3
3
years of professional experience
Work History
Waitress
Texas Roadhouse Restaurant
01.2021 - Current
- Serve multiple tables simultaneously ensuring customer experience is met
- Collaborate with team members during high volume shifts to ensure guest experiences standards are met
- Build relationships with regular customers by maintaining professionalism and getting to know them
- Perform opening and closing duties as assigned, preparing for opening/closing of restaurant
- Address customer complaints or concerns professional, ensuring swift resolution and maintaining positive relationships
- Maintain clean and orderly dining area
Childcare Provider
Various
05.2021 - 01.2023
- Transported children, as needed, to school, doctor appointments, and extra curricular activities
- Provided emotional and developmental support, as needed
- Organized home activities to engage and interact with children
- Prepared healthy, age appropriate meals and snacks
- Assisted with housekeeping and additional chores within household
- Provided learning sessions on reading, and cleanliness to childern
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2021 - 08.2021
- Certified in First Aid and CPR
- Ensured safety of swimmers by monitoring of pool area and enforcing rules
- Provided friendly customer service to all guests and addressed any safety concerns, as they arose
- Responsible for responding to emergency situations in a timely and professional manner
- Maintained cleanliness of all swimming areas to ensure hygiene standards were met
Education
High School Diploma -
Marion High School
Marion, TX05.2021
Skills
- Compassionate
- Clear Communication
- Interpersonal Skills
- Adaptable and Flexible
- Goal Driven
- Decision-Making
- Honest and Dependable
- Patience
Timeline
Childcare Provider
Various
05.2021 - 01.2023
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2021 - 08.2021
Waitress
Texas Roadhouse Restaurant
01.2021 - Current
High School Diploma -
Marion High School