A'Nesu Williams
Summary
Proactive and results-oriented professional with experience in talking with customers over the phone, keeping records of transactions and recommending improvements to shipping procedures seeking a Call Center position at CSRA company.
Overview
19
19
years of professional experience
Work History
Member Service Representative
Teleperformance
Shreveport, LA
07.2016 - Current
Handle incoming credit card cardholders call for various banking products.Aide cardholders with account questions, billing transactions, financial plans and promotions.Assist customer with credit line increases/decrease inquires, disputes and account education. Key in payments directly into customer accounts, adhering to customer and company specifications. Document each customer's account accessed with information provided including results of the calls. Assist customers with signing up for paperless accounts having sent through email and paid online whenever possible. Maintain and exceed company's established quality, compliance and customer service standards
DC3 Phone operations specialist
kohls.com
Dallas, TX
07.2015 - 05.2016
Answer high volume incoming phone calls Filed claims and disputes Cancelled orders Assisted with online order purchase.Provided callers with information on internet packages and promotions Resolved customers’ technical issues over the phone Up-sold services to existing customers. Assisted customers with their Yes to You Rewards and Kohls Cash
Ward Clerk
Heritage Manor Nursing Home
Shreveprt, LA
08.2013 - 07.2015
Organizing and maintaining medical records, answering phones and correspondence Data entry, Accountable for outstanding customer service to all external and internal customers.Organizing and maintaining office Scheduling appointments, travel arrangements, customer service, Office duties, filing, data entry, customer service Answering phones, logging patient tracking
ICS/UNLOADING
Walmart Super Center
Shreveport, LA
06.2010 - 07.2012
Unloaded pieces into boxes for shipment Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Adhered to all requirements and regulations for interstate HAZMAT carriers. Sorted cargo before unloading. Tagged all inbound merchandise with receiving date. Operated pallet jack and other machinery safely.Unloaded cargo from truck with hand trucks and pallet jacks.
Collections Specialist Representative
Aeromedical Ambulatory Services
Shreveport, LA
01.2009 - 09.2010
Analyze customer accounts to determine whether it is considered delinquent Prepare and send notifications of payments past due Assist customers in finding a way to meet financial obligations without getting further behind Place phones calls to customers to remind them of payments and account balance Prepare delinquent account reports for management
Customer Service Representative
U.S.SUPPORT COMPANY
Shreveport, LA
05.2005 - 04.2007
Resolved technical issues for Cable, Internet, and Home Phone service. Educated customers with billing inquiry Dispatched service technician to customer locations.Offered suggested sales and upgrades in features and core products.
Skills
- Excellent data entry and invoicing skills
- Great customer service skills in person or over the phone
- Exemplary work ethic and self-motivation needed for a job done completely and well done
- Awarded for best customer service representative
- maintains a low call time
- very hard worker
- Conflict resolution skills
- Energetic work attitude
- Assertiveness
- multitasking skills
- customer satisfaction
- exemplary documentation
- follow up
- sharp problem solver
Timeline
Member Service Representative
Teleperformance
07.2016 - Current
DC3 Phone operations specialist
kohls.com
07.2015 - 05.2016
Ward Clerk
Heritage Manor Nursing Home
08.2013 - 07.2015
ICS/UNLOADING
Walmart Super Center
06.2010 - 07.2012
Collections Specialist Representative
Aeromedical Ambulatory Services
01.2009 - 09.2010
Customer Service Representative
U.S.SUPPORT COMPANY
05.2005 - 04.2007