AUCARTASIA KIZZIE
Phenix city,AL
Summary
Motivated and detail-oriented professional with a proven track record in credit union member services, Apple technical support, and data entry. Adept at navigating complex enrollment processes, resolving customer inquiries with empathy, and maintaining high levels of accuracy in fast-paced remote environments. Experienced in handling sensitive information with discretion, utilizing strong organizational skills, and leveraging technology to streamline workflows. Committed to delivering exceptional service, fostering positive relationships, and ensuring seamless payer enrollment experiences. Ready to contribute reliability, resourcefulness, and a customer-first approach to a dynamic remote team.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Velera
St. Petersburg, FL
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Remote Credit Representative
Alorica
01.2024 - 01.2025
- Oversaw daily billing for Large Power customers, ensuring timely and accurate invoicing.
- Coordinated with departments to streamline billing processes, enhancing efficiency.
- Managed databases to verify customer eligibility and rates, facilitating smooth transactions.
- Supervised billing reports, ensuring accuracy and compliance with regulations.
- Resolved customer and regulatory inquiries, maintaining high satisfaction levels.
- Managed credit accounts using data-driven solutions, resolved complex financial disputes, and maintained compliance standards while working remotely.
- Provided empathetic customer support for credit-related inquiries, developed strong relationships with clients, and delivered timely financial solutions
Apple support specialist
Apple
05.2020 - 08.2023
- Resolved complex technical issues for Apple customers while maintaining 98% satisfaction rating and providing empathetic, solution-focused support
- Analysed recurring customer challenges to develop streamlined troubleshooting protocols, reducing average resolution time for common issues
- Led cross-functional initiatives to enhance support processes, resulting in improved first-contact resolution rates and customer experience
- Mentored new team members while handling diverse technical queries, fostering knowledge sharing and team excellence
- Documented and maintained comprehensive solution databases, ensuring consistent support quality across the team
Remote Data Entry
Sure Co
06.2018 - 01.2020
- Input and update data into the company's database accurately and efficiently.
- Verify data integrity by reviewing and comparing source documents.
- Identify and correct data discrepancies or errors as necessary.
- Maintain organized and confidential files and documentation.
- Assist with data management tasks and report generation as requested.
- Support other administrative functions as needed within the team.
- Participate in training and development activities to enhance data management skills and knowledge
Education
GED - undefined
Columbus Technical College
Columbus, Ga01.2018
Skills
- Customer Relationship Management
- Remote Collaboration
- Self motivation
- Empathetic Communication
- Database Management
- Customer Support
- Cross-Functional Collaboration
- Billing Oversight
- Technical Troubleshooting
- Team Leadership
- Mentorship
- Problem Solving
- Data Management
- Analytical Thinking
- Invoicing Accuracy
- Customer Engagement
- Financial transactions
- Escalation handling
- Account reconciliation
- Document processing
- Payment processing
- Membership renewals
- Data security techniques
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Microsoft office
- Data entry
- Work prioritization
- Account updates
- Call center operations
LANGUAGES
English
Timeline
Member Service Representative
Velera
03.2025 - Current
Remote Credit Representative
Alorica
01.2024 - 01.2025
Apple support specialist
Apple
05.2020 - 08.2023
Remote Data Entry
Sure Co
06.2018 - 01.2020
GED - undefined
Columbus Technical College