Aneth Vazquez
Hot Springs National Park,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Genesis Cancer and Blood Institute partnered with American Oncology Network
10.2022 - Current
- Provide compassionate and personalized care to patients and their families throughout their cancer treatment journey, ensuring that their emotional and practical needs are met
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Used an EMR system to schedule appointments.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Front Desk Receptionist
Harmony Park Family Medicine
08.2021 - 09.2022
- Greeted and interacted with patients throughout the check-in and check-out process
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Hibbett Sports
05.2019 - 08.2021
- Assisted in developing and implementing sales strategies to increase store revenue and achieve sales targets
- Provided training and mentoring to new sales associates to ensure consistent delivery of excellent customer service and achieve sales goals
- Assisted in creating and organizing in-store events to attract customers and increase foot traffic
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers and assessing their needs
Education
Some college education in Criminal Justice -
University of Arkansas at Little Rock
Little Rock, AR12.2021
Skills
- Spanish Fluency
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Healthcare Systems Knowledge
- Critical Thinking
- Patient Confidentiality
- Problem Solving
Timeline
Patient Service Specialist
Genesis Cancer and Blood Institute partnered with American Oncology Network
10.2022 - Current
Front Desk Receptionist
Harmony Park Family Medicine
08.2021 - 09.2022
Assistant Manager
Hibbett Sports
05.2019 - 08.2021
Some college education in Criminal Justice -
University of Arkansas at Little Rock
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