Johana Hilario
Manassas,VA
Summary
Adept in multitasking and organization, I significantly enhanced patient satisfaction at Carient Heart & Vascular through efficient service and effective problem-solving. Fluent in Spanish, my customer service and team collaboration skills have consistently improved workplace dynamics and patient experiences across healthcare and retail sectors.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Carient Heart & Vascular
07.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Front Desk Attendant
Loudoun Ophthalmology Associates
03.2021 - 07.2022
- Assist patients with scheduling appointments and insurance verification
- Collected deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Front End Associate
Calvin Klein
11.2019 - 03.2021
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Party City
04.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Diligent and organized while working in a team, able to remain calm working under pressure, and open minded to criticism
- Completed projects before the expected due date, maintained an organized area, and improved in multitasking.
Education
Loudoun County High School
06.2020
Skills
- Multitasking and Organization
- Calm and Effective Under Pressure
- Healthcare Systems Knowledge
- Spanish Fluency
- Problem-Solving
- Customer Service
- Team Collaboration
Timeline
Patient Service Specialist
Carient Heart & Vascular
07.2022 - Current
Front Desk Attendant
Loudoun Ophthalmology Associates
03.2021 - 07.2022
Front End Associate
Calvin Klein
11.2019 - 03.2021
Sales Associate
Party City
04.2017 - 11.2019
Loudoun County High School