Gloria Savanna Mann
San Antonio,TX
Summary
Dedicated professional with a solid foundation in medical coding and billing. Expertise in managing patient flow and ensuring accuracy in data entry, enhancing operational efficiency and patient satisfaction within healthcare environments.
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Nextcare Urgent Care
San Antonio, Texas
10.2024 - Current
- Greeted patients and ensured smooth check-in process at urgent care facility.
- Collected patient information and verified insurance details efficiently.
- Coordinated appointment scheduling and managed patient flow effectively.
- Addressed patient inquiries and resolved issues with empathy and professionalism.
- Gathered essential personal and insurance information from patients for accurate record-keeping.
- Monitor the flow of patients, including placing patients into rooms as needed.
- Completes all necessary insurance forms for registration to ensure proper reimbursement from payers.
- Prepares daily deposit, reconciliation, and daily statistical information.
- Ensures an adequate stock of front office supplies and proper functioning of equipment.
- Answers telephone utilizing quality customer service skills.
- Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
- Manages patient appointments scheduled via the NextCare website
- Notifies back office immediately of any urgent medical concerns a patient may be experiencing
- Educates patients on services offered by NextCare for their current or next visit
- Promptly notify the Clinic Manager of any patient or employee safety concerns.
- Maintain knowledge of current insurance requirements for billing purposes.
- Collected co-pays at time of visit according to office policy.
Clerical Associate (Contact Work-Part Time)
Shalom Family and Weight Loss Center PLCC
San Antonio, USA
03.2024 - 11.2024
- Provide secretarial and administrative support in an urgent care environment, ensuring patient confidentiality and managing appointment scheduling, medical records, and billing.
- Assist patients and families with pre-registration forms, explain test preparation procedures, and relay important information regarding appointments and examinations.
- Handle pre-certifications, referrals, and coordinate with health insurers or managed care providers.
- Process and post payments, balance daily financial registers, and maintain accurate billing records.
- Answer telephone calls, manage messages, greet visitors, and support the clinic with general clerical duties, including travel to other locations when needed.
- Managed patient scheduling and coordinated appointments for optimal efficiency.
- Processed patient intake forms and ensured accurate data entry in systems.
- Assisted in maintaining office organization and cleanliness to promote a welcoming environment.
- Communicated with patients regarding treatment plans and answered inquiries promptly.
Customer Service Associate
Kohl's Department Stores
San Antonio, USA
06.2012 - 01.2021
- Build strong customer relationships by delivering consistent, detail-oriented service and timely resolutions to customer needs.
- Handle incoming customer calls, establishing payment arrangements, reviewing profiles, and addressing inquiries with professionalism.
- Process credits, manage online orders, and assist with credit card-related inquiries to ensure customer satisfaction.
- Respond promptly to customer emails, providing clear resolutions for account issues while maintaining accurate data intake.
Risk Operations Analyst (Claims Department)
Chase Bank
San Antonio, USA
09.2011 - 03.2012
- Opened and managed fraud or loss cases, ensuring accuracy and completeness of case files with detailed notes and appropriate dispositions to support effective resolution.
- Handled incoming fraud claims, following established procedures to minimize exposure to high-risk items and transactions.
- Documented the investigation process for each account, preparing reports and system entries for financial entries, certification, and statistical purposes.
- Identified, analyzed, and resolved problems by providing effective solutions and ensuring thorough follow-through and communication.
- Managed high call center volumes while maintaining quality service and adherence to protocols, contributing to overall customer satisfaction.
Education
Certified Medical Billing and Coding Specialist License -
University of The Incarnate Word-Professional and Continuing Education
06-2026
Skills
- HIPAA compliance
- Patient confidentiality
- Medical records management
- Insurance verification
- SOAP notes proficiency
- Patient scheduling
- Appointment scheduling
- Healthcare systems knowledge
- Health insurance expertise
- Attention to detail
- Data entry accuracy
- Customer service excellence
- Registration and admissions support
- Flexible scheduling
- Phone etiquette
- Problem-solving
- Interpersonal skills
- Effective communication
- Communication skills
- Multitasking and organization
- Professional ethics
- OSHA regulations
- Multitasking and organization
Timeline
Patient Service Specialist
Nextcare Urgent Care
10.2024 - Current
Clerical Associate (Contact Work-Part Time)
Shalom Family and Weight Loss Center PLCC
03.2024 - 11.2024
Customer Service Associate
Kohl's Department Stores
06.2012 - 01.2021
Risk Operations Analyst (Claims Department)
Chase Bank
09.2011 - 03.2012
Certified Medical Billing and Coding Specialist License -
University of The Incarnate Word-Professional and Continuing Education