Zoey Riddle
Peoria,AZ
Summary
Patient service specialist with strong skills in insurance verification, patient registration, phone etiquette, referral management, and effective communication and commitment to patient confidentiality.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Banner Physical Therapy
Peoria , AZ
06.2024 - Current
- Coordinated with physical therapists to ensure smooth patient flow.
- Check in and out patients and assist with scheduling
- Insurance Eligibility and Verifications for services
- Assist patients with questions and concerns
- Collect payments using cash, card, or check
- Verify patient coverage prior to appointment
- Maintained knowledge of current insurance requirements for billing purposes.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Patient registration
- Referral management
Supervisor
Homegoods
Peoria , Az
05.2021 - 06.2024
- Functioned as the main point of contact for guests and team members for addressing concerns and questions.
- Delegate tasks to other team members during opening and closing hours
- Effectively train new hires while being knowledgeable about the POS system
- Create effective scheduling to maintain workload
- Maintained 1/4th of store, ensuring welcoming and presentable space for staff and guests
- Unloaded products from delivery vehicles and stocked shelves neatly in designated areas.
- Knowledgeable about credit card applications, reports, and eligibility
Patient Service Intern
Honor health
Peoria, Arizona
01.2023 - 02.2023
- Great patients in a timely manner
- Patient registration
- Assisted with scheduling patients
- Maintained an organized lobby and workstation
- Verify insurance eligibility and benefits for services
Education
High School Diploma -
Greenway High School
Glendale Skills
- Appointment scheduling
- Insurance processing
- Patient verification
- Payment processing
- EMR systems
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Multitasking
- Patient confidentiality
- Insurance verification
- Healthcare systems
- Phone and email etiquette
- Flexible schedule
- Multitasking and organization
- Patient registration
- Referral coordination
Timeline
Patient Service Specialist
Banner Physical Therapy
06.2024 - Current
Patient Service Intern
Honor health
01.2023 - 02.2023
Supervisor
Homegoods
05.2021 - 06.2024
High School Diploma -
Greenway High School